Unfortunately, I had the misfortune of ordering WEN on-line. I thought I'd try it.
When I placed the order, I saw nothing that talked about automatically setting me up for auto-delivery. As I was checking my bank account on-line, I found a debit for WEN in the amount of $38+, so I called them to find out why. They told me that I was automatically set up for auto-delivery and that it was too late to cancel. I told them to cancel this immediately; that I did NOT authorize this.
They skirted around the issue by asking me why I didn't like the product - what was wrong with it, and other rediculous questions that tried to distract me from cancelling my account. It got to the point that I finally had to state "Cut the ***. I expect this to be cancelled - IMMEDIATELY." It was only then that she stopped asking questions. She also became hostile.
If Chaz Wen is aware of this approach, he's as sleazy as their approach. If he isn't aware, he needs to wake up and smell the coffee, because eventually he'll have to deal with the bad press his company is receiving. FYI - QVC also sells this.
I wonder if they know what's really going on here. At this point, even if I liked the product, I would stop using it on principle alone.
Product or Service Mentioned: Wen Hair Care.