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I am a black lady that use wen and my hair come out in little balls and knots in the shower and when I blow dry I have hair all over the bathroom I stopped using it for awhile and tried it again on monday morning octobet 31, 2016 and balls of hair came out as it did times before I can now relate this to the wen products. I will no longer use this on my hair. How do I get a refund still have products.

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