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3.2
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Love the product.Customer service is awful.

I believe they have a 10 min. Alloted time to speak w/ customers. If issue unresolved , click. Nice.

Not sure if most know/understand english. Can never get the point across. Sad. May have to order from QVC, where they understand english.

Did not want to pay the shipping and am on a reoccuring order, yet NEVER get seasonal and always end up w/ Almond Mint. Least favorite,greasy hair, diff formula, not soy. Have by now sure book of notes do not send that. Still get it.

Do not know what else to do.Love Wen.Suggestions?

Reason of review: Poor customer service.

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