7 comments

I ordered the $29.95 package and ONLY that.Next thing I know they send me another box and proceed to start charging my credit card $100 for that box in increments spread out every two weeks.

When I called to cancel and send it back, they said too late and they are automatically going to keep sending me boxes and charge me INDEFINTELY. I called my credit card and blocked them. I sent back the box but they keep sending me bills. And now they are threatening to put me in collections.

This was a complete scam!I reported them to the better business bureau.

Review about: Wen Hair Care.

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Anonymous
#564587

I started to order this product for my wife When I realize the only way to get the Advertised price was to sign up for a monthly debit I told them not to place my order I found out the same day they charge my account 113 dollars When I contacted customer service about this They said it would take 3 days before they w Would have it in their system Call back then They stole from me I never placed an order

Anonymous
#466241

Look into it ppl, always read the fine print, you are crazy if you think these 'late night shopping' or 'internet scams' are all just out there to trap you...they are what they are.

they pay for advertising and you get suckered!! I know coz I have been suckered too.... yes, if you are un-assuming and unaware... they might get you once...

but cancel your cards, change banks if you have to and don't make the same mistake again.

You want no shampoo? You want natural?? give some REAL natural treatments a go.

some real natural ingredients and no scams... just look to nature. I wanted something different than what they force down your throat in ads and I get the same effect if not better for 'nothing' from stuff in my pantry... wake up ppl!!

wen, blah, blah, blah (insert all advertising here...) this is advertising!! These companies buy time and flog their product... nature had always been there.. quietly in the background, not even fighting us when we try to kill it....

WAKE UP PEOPLE!!! PLEASE notice, there are no links attached... why???

coz MOTHER NATURE doesn't have a WEBSITE people!!!xx

Anonymous
#463737

to Rachel: the reason being it that its a 90d kit you recieve its three time the amount as the original so its three times the amount, it is the same low price......you fail to finish that statement......"the same low price, 29.95 per month"......it would be the same as getting a thirty day kit every month.they send you 90d kits so you arent charged shipping every month.

I get WEN myself and they do exactly as advertised.read what you are getting first so that this problem doesnt continue.

Anonymous
#463694

The same thing happened to me as well.When i called customer service to cancel the autoship, they casually mentioned that I had a balance due of $59.

That's where i found out that for 2 16oz bottles of this stuff, i was paying total of $100. thats over $3 a ounce. so the 4-6 pumps that wen recommends we use in one shower, that's over $12 a shower-- no thanks.

Tip on how to deal with these scammers: call your credit card company and block Wen.Also, if you have any charges for product that you've already returned, dispute that charge as well.

Anonymous
#462150

I emailed Wen Directly regarding automatic payments and sending. specifically about being able to purchase when I want and not have a delivery every month. Their response to me was:

Thank you for your inquiry regarding Wen? by Chaz Dean! We appreciate your questions and comments regarding our products.

By ordering the 30-Day Trial Size Kit at the club price of $29.95, you are enrolled into the Replenishment Program. One of the benefits of the program is the convenience of automatic shipments. You don?t have to worry about running out! Approximately 30 days after you receive your Trial Size Kit, you will receive your first Full Size Kit. This package is a 90 day supply and will be billed to your credit card account for $89.85 plus $7.95 shipping and handling along with any applicable sales tax.

Of course, there is no membership fee for our Replenishment Program and you may cancel your enrollment at any time.

The Chaz Dean WEN? Hair Care System has a 60-day Money-Back guarantee. Any Chaz Dean product purchased directly from Guthy-Renker should be returned to the following address:

Wen? by Chaz Dean

PO Box 360296

Des Moines, IA 50336 - 0296

We do suggest, for your protection, that you send your purchase back via an insured method. Please retain the receipt from the shipper for your records. Once received we will be happy to issue the appropriate credit, less shipping & handling, to your account.

We do...

Description

Code

Price

S/H

Cucumber Aloe Cleansing 16 oz.

ZEUCE

$39.00

$7.99

Sweet Almond Mint Cleansing 16 oz.

ZEUCF

$39.00

$7.99

Cucumber Aloe Styling Creme 4 oz.

ZEUCG

$16.00

$3.99

Sweet Almond Mint Styling Creme 4 oz.

ZEUCH

$16.00

$3.99

Cucumber Aloe Masque Treatment 4 oz.

ZEUCI

$58.00

$8.99

Sweet Almond Mint Masque Treatment 4 oz.

ZEUCJ

$58.00

$8.99

If you do not wish to be enrolled into the automatic club delivery you may place retail orders and the prices have been provided for you below.

Description

Code

Price

S/H

Cucumber Aloe Cleansing 16 oz.

ZEURL

$57.00

$8.99

Sweet Almond Mint Cleansing 16 oz.

ZEURM

$57.00

$8.99

Cucumber Aloe Styling Creme 4 oz.

ZEURN

$24.00

$5.99

Sweet Almond Mint Styling Creme 4 oz.

ZEURO

$24.00

$5.99

Cucumber Aloe Masque Treatment 4 oz.

ZEURP

$86.00

$9.99

Sweet Almond Mint Masque Treatment 4 oz.

ZEURQ

$86.00

$9.99

If you need any additional assistance please feel free to reply to this email or, if you prefer, you may reach Customer Care 24 hours a day, 7 days a week at 1-800-964-1892. One of our representatives will be happy to assist you.

Sincerely,

XXX

Correspondence Specialist

Wen? by Chaz Dean

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gapeach2008
#460956

I have had the same thing happen to me I have been waiting since February 17th for a refund and I have yet to receive ANYTHING!I have called 6 times and I have documented everything!

If I do not have my money back by Friday then I will be taking legal actions! I was a first time user and I would not even recomment my worse enemy to use this HORRIBLE company! They representatives are rude and even asked at the end of the conversation if I wanted to place another order!

Are you kidding me?They have been blocked from my card and reported!

Anonymous
#460277

Same thing happened to me.I even spoke to someone before I ordered the $29.95 package and was told it would be "the same low price" in each order.

The first one was, but the next one was almost $100.

When I tried to cancel they made it a very hard to do.The customer service guy was really rude as well.

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