I find the hair product to be of high quality. My beef with WEN is that, unknown to me who intended to place only one order, they placed me on a recurring shipment and shipped a me a 3-month follow-up supply debiting over $90 from my account.
There was no obvious indication that my placing an order online would place me in a recurring shipment account. When I called their customer service number to state my preference, rather than initially agreeing to delete the account, the representative tried to sell me ongoing shipments at a 20% discount. This 'sell' caused me to even further suspect that the lack of WEN's obvious disclosure of account establishment upon an initial order was deliberate, to rope customers into unrequested future shipments for which WEN would automatically debit their bank or credit card accounts.
I told the representative straight out that this was a deceptive sales practice and that WEN should explicitly place recurring shipment terms on its website, making them an expressed option to customers. So now I have to go the the trouble and expense of returning the product, then wait for a refund because WEN chose to deceptively corral a customer, rather than conduct better business.
Reason of review: Poor customer service.
Monetary Loss: $96.
Preferred solution: Full refund.
Wen Pros: Product.
Wen Cons: Deceptive marketing practice.