I had long, thick, blonde wavy hair halfway down my back and all one length (no layers). My Crowning glory! Started using WEN in July 2011 because it was organic and natural and I'm ecology-minded and trying to live a greener lifestyle. My hair was beautiful and thick and actually became thicker as I aged, instead of thinning as so many women experience. I used the WEN Fig Cleansing Conditioner in July and the first time I applied it, I was aware of an intense burning on my scalp and left it on my head for a shorter time than the instructional video advised. I saw where Menthol was an ingredient and because I saw no warning or caution on label re: burning sensation , I continued to use the product. I used the WEN from July 2011 to mid September 2011. During this time, the hair loss after combing out from shampooing was more than I've ever had. I have always been very grateful that I never lost even the minimal amount of hair that is to naturally be expected from brushing and shampooing.
Then in late September, while shampooing with WEN, I noticed the water in my shower had risen to my ankles. I thought the drain must be closed. I was horrified when I reached down and pulled a handfull of hair that was clogging the drain. I had to pull the hair from the drain twice during this shower. I have been losing hair, non-stop ever since. It sounds gross but I have a quart size baggie full of solid clumps of my hair that I've pulled from the shower drain, and this does not include what I collect from my brush, clothing, bedding, dryer vent, EVERYWHERE!!! Today I found a 1 inch bald spot on the upper left crown of my head and there doesn't appear to be any new hair growing in. My scalp has a scaly layer of skin, similar to dandruff but I've never in my life had any such problem. I am traumatized and in utter despair.
I have filed a report with the FDA and spoken with WEN Reps who tell me they are so sorry to hear of my problem but they have no medical experts on staff to advise me how to rectify. I was laid-off from my job with the SD School District in June and my medical insurance expired the end of September. But I did have an annual complete physical and blood work-up in mid September and there is no medical cause for the hair loss. I'm a healthy, vegetarian of 17 years who uses protein supplements and vitamains, exercise regularly and have no allergies. My physiological age is 20 years younger than actual age. No smoking, drinking, drugs. It is such a sudden change that it can easily be traced back to what I was doing differently between July and September AND THAT IS USING WEN FIG CLEANSING CONDITIONER! It is the WEN! Please be alarmed and aware, Everybody, that there is without a doubt, MASSIVE AND ONGOING hair loss caused by WEN. I DON'TKNOW WHAT TO DO AND Am an EMOTIONAL WRECK. I am so concerned that many other women will be sucked in by the Celebrity Informercials of beautiful, shining hair and find themselves bald within 6 months. Get the word out! Contact the FDA at 800-332-1088 or file a complaint on the FDA website. Please let me hear of your own experiences. There is power in numbers. All my friends tell me to get a good attorney but all I'm concerned with is finding out how to stop the hair loss and hopefully re-grow what I've lost. At this rate, I will be bald in another month.
Product or Service Mentioned: Wen Conditioner.