I am a Black female with natural hair.I love WEN.
It is great and doesn't make my hair feel oily or weighed down. My hair is coily texture and very soft. I sometime straight with blowdryer and agian WEN did a great job. I really love the intense moisture treatment as well.
I did however order if from Amazon so I wasn't opt-in to the so called club.
If you want to try it please order from there and not WEN directly.I don't know how the club works but that seems to be were all the complaints are coming from.