I am a Black female with natural hair. I love WEN.
It is great and doesn't make my hair feel oily or weighed down. My hair is coily texture and very soft. I sometime straight with blowdryer and agian WEN did a great job. I really love the intense moisture treatment as well.
I did however order if from Amazon so I wasn't opt-in to the so called club.
If you want to try it please order from there and not WEN directly. I don't know how the club works but that seems to be were all the complaints are coming from.