Have been using wen for 2 years. Have never had any burning scalp problem and I DO have a sensitive scalp.
My hair is thicker, healthier, softer and has no frizz. Some of the people writing these complaints border on illeterate judging from their pathetic attempts at spelling and bad grammer. No wonder you had a problem communicating with customer service. I have called them several times and have found them to be helpful and responsive.
I have cancelled the order twice when I was getting backed up with product. I had no problem. Of course if you call the day before they are shipping out your order they may not be able to stop it. What do you expect??
There are a number of different types. The vanilla almond is heavier and is for course hair.
They can tell you what type to use for your hair type.
Product or Service Mentioned: Wen Hair Care.