Customer service

I ordered Wen and also the FREE vitamins that they offered as FREE trial. Well, it was never free.

First of all, WEN CAUSES HAIR LOSS. I tried it for a while bit the minty feel of it makes your hair week and falls easily, i threw everything in the garbage and was done with it. That's just the beginning of the headache. PART 2: The vitamins i ordered as 1 month FREE, caused me a 4 month headache.

When i received the 1st shipment I called right away and cancelled my membership within 24 hrs. They told me the account was cancelled and they will send and email confirmation… Never sent any email. I've been billed 3 times now and called every time to see what's their issue ... after "canceling" for 4th times now, my bank has been taking care of the unwanted bills.

I'm not sure whats wrong with WEN's internal system, because they do remember when to charge you, but they always fail to keep records when people call and cancel their account…. They are inepts.

Review about: Wen Hair Care.

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