Wen Haircare- their sale tactics is scam, their costumer service horrible
I placed an order online on their site for the $29.95 trial product.Nowhere I read or saw any statement about being on auto-ship.
On 8/20/11 they charged me $37.94, I was surprised, called them, asked them to take me off the unauthorized auto-ship and said I didn't want the product I was just charged for. She stated they had already shipped it and all I had to do was to put it back in the mail with "return to sender" when I received my package. Received package 8/26/11, placed in the mail on 8/29/11. Then yesterday, 9/18 I noticed another charge of $29.95 on my credit card.
Called them and told them what happened and her reply was " do you have a tracking number?" Are you kidding me? I was livid!!!! I went off on them and their business conduct and their lack of integrity. Not only she refused to refund my money stating that it takes 4-6 weeks to process refund but that there was no way to confirm I sent it.
I trusted I was conducting business with a reputable company and that I wouldn't be scammed. I called again today and got a rude man answering and his reply was "we are closing your account!" Really? So how am I getting a refund? I just got back from bank where I had to cancel the card and dispute the charges.
I had to completely cancel the card to stop being charged.That is LUDICROUS!