I ordered Wen Haircare products online. When I received the products I read through the printed material that came with it only to find out that they would be sending regular shipments monthly.
I immediately called and cancelled this. After using the products for a few weeks I decided it did not work on my hair so I returned it for a full refund. When I called to inquire about the return process they said to send it to a P.O. Box.
Since I was not comfortable doing that as I would be unable to track it I asked for a physical address, which they gave me. Low and behold, they said they never received the return shipment. When I told them I had proof from my Fed Ex Receipt they finally jumped in to action. Initially they said it would take 6 to 8 weeks for a refund....B.S.
Then to add insult to injury they had sent me a "free" bottle of vitamins....These too auto renew each month to the tune of $39.99...fortunately I caught this in time and put an end to the nightmare. Products stink, customer service is terrible, it's a total scam.....