I'm glad to see that I'm not the only one who ended up with an unauthorized purchase from Wen.I bought the "starter kit" for $29.95.
When it was added to shopping cart, the company tacked on an $89.95 subscription that I didn't authorize originally. I just received it in the mail and called customer service. I was informed I could get a refund (minus original S&H of $11.95 plus return postage) and they weren't going to stop the next installment if they didn't get my returned package.
If this happens to you, dispute the charge with your credit card company and consider filing a complaint with Better Business Bureau. My packing slip from original purchase had the subscription info in the smallest print, not easy to notice.
All I'm asking for is a full refund of $33.94 (unauthorized purchase), no more charges, and a return shipping label so I can send the package back.I'm a savvy online purchaser, and this one caught me off guard.
Monetary Loss: $34.