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Wen haircare offered me a special package but then thier website did not allow me to enter the promo code to get the special pricing-i called customer svc and they could not enter the promo code or change the pricing or cancel the order-claimed thier system was not live online and i would have to wait till the order came and return it- so this allows them to get the shipping and handling fees of 8.95 and pocket that --i am done with them -i feel they make it impossible to change or cancel your order should you change your mind ,or have a technical issue such as i did---------- i would be very careful ordering from them

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