Wollongong, New South Wales
Not resolved

I bought Wen after seeing the infomercial on tv. The first time I used Wen my hair became very dry and straw like.

I continued to use it thinking that the more i used it the better the result would be in time. After 3 weeks of using Wen everyday my hair became progressively worse. When I contacted customer support they were very rude and the refund process took a very long time. After cancelling the service I noticed that I was still being charged for the product.

I contacted Wen again and after waiting another 3 weeks for them to contact me back I was finally able to cancel the service completely.

It took a very long time to get my hair back to normal after using Wen. I will never order another product from Guthy Ranker and Chaz Dean again.

Product or Service Mentioned: Wen Hair Care.

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Wen is all good in the begining. Then about 1 month after using, ive got the worst DANDRUFF EVER!

Just like everyone else on here stated ive never had this problem ever! Terrible product!

BEWARE Their cust. Service is a joke i wanted to disscontinue them sending me it and they basically gave me the run around so ill be calling back asking for a supervisor or manager.

Stayy awayyy!!!


I wanted to try Wen really bad, when I first started using it my hair was beautiful. After a few weeks I started to notice dandruff which I had never had before.

i tried using more products as customer service suggested. My scalp is in such bad shape, I have the worst dandruff and terrible itching I have ever had.

I am going back to using a dandruff shampoo to try to repair my scalp.

It is odd as my sister can use Wen and she has no problem at all. I am giving her what I have left.


I have vary bad dandruff I didnt think it was because of wen bit knowing alot of others are also getting it now im think it is. What did u get to help with it?


The salon I used to go to, would sell and use Wen. She used it on me once and I had an allergic reaction so bad, that I had to see a doctor.

He said that whatever was in that stuff went systemic. Afterwards, my hair was so dry that I ended up getting dandruff. The stuff is ***.

I asked her to never use that stuff on me again. I can't believe she was pushing to sell the stuff to me afterwards.


I have been using Wen the last 3 months and it has caused me to have horrible dandruff. I am 31 yrs and have never had Dandruff in my life


I've used wen for months on very short hair requiring only 6 pumps to adequately cover my hair and scalp but I am using 10 and doing it twice a shower. I've never had dandruff in 40 years and wash daily.

Wen has caused significant dandruff I have to get rid of because too many people are noticing.

Very embarrassing! Wen needs a solution because I can tell hundreds or thousands of people not to use WEN.


I've had a completely different experience with WEN than some of the people here have negatively reported. I frequently tell people that once you use WEN, you will NEVER (want to) go back to traditional shampoo.

I've been using WEN for 4 months now and my hair feels and appears thoroughly clean, beautifully conditioned (silky to touch, with a natural looking soft sheen), and my scalp has been healthier than ever (previous itching/flaking vanished completely). I wash my hair daily and after two weeks, I "substituted" an expensive salon-grade shampoo to test the difference and the result was a disaster. My spouse commented that my hair had become "Incredible Hulk" hair, which was an accurate description of the frizzy, dull, hay-like head of hair.

I returned to WEN with the next shower and my hair quickly began to return to a supple, healthy texture almost immediately.

Other than possible allergic reactions that individuals describing negative experiences may be having (which are possible with any new product), I can't imagine a negative experience with WEN. There is a slight learning curve in using the product, since it is NOT shampoo, but consistently beautiful and healthy hair is worth a minor shift in habit!


I was charged $29.95 for the order I had placed with Wen. A few

weeks after I received a order I did not place. My credit card

was billed $46.64 in April, $29.98 in May, and $29.98 in June.

I was charged a total of $106.60 for two bottles of shampoo and some conditioner. I wasn't to happy with the product so I decided to return the order. I was told they will not give refunds back after 60 days and they will send my order back. GI am not happy but I guess I am stuck with the stuff. I think they could have refunded me the money, since I am not happy with the product and I never order what they shipped.


I started using Wen and it wasnt so bad at first, as others have said I figured it would get better the longer I used it. Well to my disgust it got worse I now started to get dandruff which I have never had in my whole life.

It got worse and worse to the point I didnt want to even leave the house. I am still dealing with this issue (it is minimal now) almost a year later off of the product :cry The best part is I called to cancel this 3 times and even canceled the card they had but they sent it anyway. They dont want the product back and have me in collections.

So if this company is going to try and ruin my credit after ruining my hair and scalp I think it might be time to contact a lawyer. Watch out people!


I tried Wen products. The sweet almond, Lavender, pomgrant and 613.

I also experinced the dry flaky scalp mostly with the 613. I followed all the suggestions and still my hair frizzed out. I blow dry it and it just frizz, didn't get the "Wen curl". Used all heat settings on my hair dryer and all I got was frizz.

If I let it air dry it still frizzed. I spend more time in the shower to rinse, rinse, rinse. I also noticed that I have to clean the strainer in the shower two, three times because of hair.

Not happy with any of the products. I didn't have this problem before with frizz or hair in the shower with regular shampoo and conditioner.


I never had the straw like feeling. The first time I washed my hair it felt a bit oily so I rinsed it many times again like he says and washed at a later date...Making sure this time to rinse completely....After that second time for the first time in my life, I suffer from dandruff which is in effect a yeast problem because nothing is being controlled, more like flourishing in a yogurt culture.

THIS IS HORRIBLE DANDRUFF..... Have Never EVER had it in my life. I am in disgust over this whole thing as my mother loves this product and she is who bought it for me, NOW I have to SNEAK to wash my hair while the whole house is asleep so they don't know I have REAL CLEANING SHAMPOO that won't leave me with a horrible scalp condition.

I have epilepsy and NOT a lot of money and this product is expensive, my mother bought it as a gift. Some gift.


I know it's been a long time since you posted about Wen but I was wondering if you could tell me or give me any tips on what you use to get rid of the dandruff cause it is horrible thank you for your time


Wen conditioning shampoo caused me to get the worst dandruff ever!!!! My skin just kept peeling and peeling after several months of use.

Like most others that tried this product, it worked GREAT for me at first. But, then all of sudden, I had HORRIBLE and I mean HORRIBLE dandruff!!! My scalp started to itch so badly that I actually looked for lice, only to find scalp problems from dandruff caused by Wen conditioning shampoo!!!!! I have thinner hair now too from the Wen!!!!!

As soon as I quit using the Wen, my dandruff cleared right up. I hope this helps someone reading these reviews. I wish I would have read these reviews before ruining my scalp and getting thinner hair!!!! Now, my question to anyone out there that has suffered hair loss due to Wen products, does the hair eventually grow back in?

If so, about how long does it take to get the same hair thickness as before the Wen use? I'm hoping and praying that my hair recovers from all of the damage. Since my scalp has gotten better, I'm optimistic that my hair will too. Thanx to all of you that shared your personal experiences!!!

They really have helped me and I'm sure, so many others.

I hope you all recover from the hair damage, as well!!!! Take care.


I am guessing you have been using the wrong formula of WEN. They ARE different for different hair types.

Did you have any dandruff before? What kind of shape was your hair in? Do you take medications regularly? There are so many things that can cause these problems.

STRESS and MEDICATIONS, among other things will cause hair problems!

One of my grown daughters hair actually began to grow back in and get thicker! Mine is doing the same. Mine is shiny, soft silky and getting nicer every single day since I began WEN!

My granddaughter uses WEN and her hair is gorgeous, along with many of our friends.

I think some people have a chemical reaction of some sort OR a reaction de to allergies or taking medications which is a HUGE culprit.

Good luck.......and yes your hair will change. Use a really good dandruff shampoo to et rid of it and then if you don't want to try other formulas make sure YOU DO NOT USECHEAP SHAMPOO AND CONDITIONER! Look at the ingredients. If the first ingredient is WATER you have cheap stuff! Stick with things like Biolage or Logics and something suited for your hair.usually using cheap stuff for along time ruins your hair.

Good luck!

PS: WEN HAS GREATPRODUCTS AND ARE OF GOOD QUALITY. You just happen to use and keep using the WRONG formula of their cleansing cond.

@5 girls

you're funny cuz the first ingredients to WEN is WATER!!

Here are the ingredients in basic Sweet Almond Mint Wen ($32.00):

Water (Aqua), Glycerin, Cetyl Alcohol, Cetearyl Alcohol, Chamomilla Recutita (Matricaria) Flower Extract, Prunus Serotina (Wild Cherry) Bark Extract, Rosmarinus Officinalis (Rosemary) Leaf Extract, Prunus Amygdalus Dulcis (Sweet Almond) Oil, Aloe Barbadensis Leaf Juice, Hydrolyzed Wheat, Protein, Panthenol, Butylene Glycol, Behentrimonium Methosulfate, Stearamidopropyl Dimethylamine, Polysorbate 60, PEG-60 Almond Glycerides, Amodimethicone, Citric Acid, Menthol, Methylchloroisothiazolinone, Methylisothiazolinone, Fragrance (Parfum, Limonene).


Read what I wrote about using the proper formula or using GOOD shampoos and conditioners.

Get a good dandruff shampoo First to get rid of your dandruff. You must have used a drying formula. You need to use good conditioners no matter what brands you use!

Medications, allergies, scented items and many other things will cause dandruff and hairdo fall out. STRESS IS THE BIGGEST CULPRIT ALONG WITH MEDICATIONS that wreak havoc with your hair!

I'd say more but it's so late!

Good luck!

@5 girls

Either way, you claim "cheap stuff" starts with WATER...they all do, including Wen. I guess everything is cheap then, according to your statement.


I was going to get Wen I was hoping that this worked. After reading what Wen really does NOPE I don't want it any more I'll just Keep using Dove on my hair Thank you Everyone .

I'm happy that I went on here to read up on how it really works. Thanks again!!

@thank you everyone

Don't let their comments discourage you!

WEN has excellent products! You need to use the formula for your hair. Others' probably had problems before and other things cause the problems being described. Medications are a hue factor and will cause you to lose hair and your hair and get dandruff and also using bad products before trying WEN without fixing the problems first and then use the wrong formula.....well many things can cause problems with your hair.

WEN is great; if not Wen then use really GOOD shampoo and conditioners! Do not seethe cheap stuff!

Good luck!

@5 girls

And people don't realize they make dandruff wen product i ordered mine off qvc less hassle of being shipped and charged