I will start with the small positives. I genuinely liked the product.
I did not have the many issues that others seemed to have. I have been using it for almost a month and I still have all my hair. I have gotten many compliments on my hair and how great it looks. I have a very dry scalp and suffer from dandruff, it has helped with that some.
I also suffer from staticy hair because it's so dry and it too has helped with that. My hair is softer and more manageable. The products seem to be of good quality, down to the free comb. With that said on to the negative, which is a deal breaker for me.
I do have issues with the fact they auto ship your next order and charge your card.
It is not clearly stated that they will do this when you first order the product, clearly being the operative word because I'm sure it's in the fine print somewhere. I only found out after I received my purchase and there was a slip of paper telling me when I would receive my next shipment. Not only do they just send you the next order, BUT they send you the more expensive 90 day supply, which is $90! How do they know if I will even like the product that much to want to use it again.
I think this is unethical and just downright criminal. I am a working class individual and its sad to admit, but I may not always have spare money sitting around. They really need to make it clearer that you are signing up for a continual supply of the product. I really don't remember reading that part.
If I would have known that I would have never ordered the product from them. It's sad because of this they just lost a customer because I would have ordered from them again, but I refuse to be autoshipped and charged, even if I can space it out as much as 20 weeks.
Product or Service Mentioned: Wen Hair Care.