Update by user Jan 08, 2012
Take it from an ex,pert we\'re not the enemy.
Original review posted by user Jan 07, 2012
first things first. I am a customer service representitive for web, have been for a few months.
One of the main things I hear from customers is, 'I didn't know I was getting more.' Whether or not you took the time to read what you were buying online, listen to the represenitive, or fully watch the infomercial, it was explained to you. You are more than welcome to call us and place a one time order for the product, but everybody wants the discount you got for signing up for the replenishment program. Which is 20%. Many proper sign up and are oh, I'm I'll cancel before 30 days, then forget.
We Will cancel you no problem, but it is our job to try and stop you, I mean you just took the 20% off the product why is it fair you can cheat the company without even getting your next order. I'm extremely angry at customer reviews about the bad customer service, it does not take an hour to get us to give you a refund, you should not be refunded for a product you stillness have. That's like going to the store.with a receipt and no product and demanding a refund, but assuring the clerk you Will bring the product in tomorrow. Seems dumb right?
My average call time is 4:13, that is because cancel calls.take 2-3 minutes, but I also have 20 min customizing kit calls. Which yes, after your first kit you can customize and scent,.any product, same low price. It's not a scam, people are just in a hurry and don't listen or read fully. Oh and if you have sores on your head, excessive hair falling out, or any other abnormal reaction, you are allergic to something in the product, we have a specialized department to help you with that..its funny how people make the claim of these horrible reactions they are having, but we have LONG TIME CUSTOMERS, that have absolutely no problem with the product.
When you were at your doctor getting all these tests did you bother bringing in a bottle and asking if you could be allergic to something in the product? I love my wen, i use fig.and my hair is soft, manageable, healthy all the claims the infomercials have. Object one more thing,.read.the directions, 5 pumps for your whole head IS NOT ENOUGH, 5-8 pumps per section sectioned in 4.
Sigh, we.have different scents for different hair types, so if you are using it correctly and its weighing your hair down, customize to a different scent. Every kit has a 60 day money back guarantee
Product or Service Mentioned: Wen Hair Care.