Wen hair products has provided the WORST product experience I have ever had. Sample package arrived with pump bottle that didn't work.
Product is so so at best & way over priced. Tried to cancel the next shipment only to receive it anyway.
Spent an hour with dumb customer service people whom have very thick accents, and continually put you on hold to check their policy. Now they tell me that not only will it take another 10 days for return label to arrive via mail but I'll be charged yet again and have to wait 8 weeks for credit.
This person wrote the review because of problems with payment of wen hair care from Wen. Reviewer claimed that he or she lost $380 and wants Wen to issue a full refund.
The most disappointing in user's experience was billing, cost, product and return policy. The author asks this business to immediately contact him/ her to briefly discuss his/ her negative experience with the company.
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