Des Moines, Iowa
Not resolved
1.0
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Wen hair products has provided the WORST product experience I have ever had. Sample package arrived with pump bottle that didn't work.

Product is so so at best & way over priced. Tried to cancel the next shipment only to receive it anyway.

Spent an hour with dumb customer service people whom have very thick accents, and continually put you on hold to check their policy. Now they tell me that not only will it take another 10 days for return label to arrive via mail but I'll be charged yet again and have to wait 8 weeks for credit.

Product or Service Mentioned: Wen Hair Care.

Reason of review: Problems with payment.

Monetary Loss: $380.

Preferred solution: Full refund.

Wen Cons: Billing, Cost, Product, Return policy.

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