the only complaint i am hearing is the process of the trail
it works the same as any other trial offer says plainly-
"Starting 30 days from your order date, you'll receive a new 90-day supply every 3 months at the guaranteed low price of just $29.95 per month plus $7.99 s&h per shipment, which will conveniently be billed to the card you provide today until you cancel. Every WEN purchase includes a 60-day money-back guarantee of the purchase price less shipping and handling."
seems if you would have called before 30 days there wouldn't have been a problem I've done it before it really works.