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48 comments

Please be careful when ordering as they will automatically sign you up for refills. The web ordering form is fairly tricky in that you unselect a check box which somehow fills itself in again indicating that you want autorefills. The last I checked, they simply don't give you a choice when you order so be prepared to be on the phone trying to get them to stop. It may be revised now, but regardless, be aware that they will send you more whether you want refills or not. You will then have to pay to send it back.

Alternatively, order through Amazon where you won't get sucked into their ordering system.

The product is based on washing your hair with conditioner without shampoo. It's an interesting approach but not novel. You can do the same thing with Suave conditioner for a fraction of the cost.

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Anonymous
#556420

Same here they said they canceled but still charge my credit card. Time for class action lawsuit.

Anonymous
#543238

I called the Wen customer service line on August 15, 2012, two days after my 2nd auto shipment was mailed and advised the customer service representative, I no longer wanted to receive the Wen hair products and to cancel any future shipments.She instructed me to write "Refused" on the unopened box and send it back through the post office.

I did this on August 24, 2012. Today, is September 17,and I checked my online banking, still no refund, but there's another pending withdrawal for a 3rd shipment!!!!...mind you I requested a cancellation on August 15th.

The representative I spoke to today was very nice and apologetic, but I think order Wen was more of a hassle and I would suggest ordering via Amazon.com, as someone else mentioned in another post.Or better, skip it and use another product...it didn't work for me at all.

Anonymous
#542788

Just wanted to say that I was a previous WEN consumer and sadly had to cancel my order due to financial reasons.I had no problem cancelling and the rep was very kind and understanding.

I am very sorry to the people that didn't get my rep!:)

Anonymous
#530494

I also was screwed by this plan.They got me for a supply that I never ordered!!!!

I have NOT opened the box but they said I am stuck with it!

I knew better but tried it anyway!!!Shame on me THIS time Wen :(

You will NOT be in business long is you keep this up Chaz!

Anonymous
#521612

I have used WEN for years, ordering via QVC, and being SO impressed with Chaz as he presents himself to be so honest and open.

The products are excellent and amazing..Will save damaged hair,, use correctly if you want the great outcomes.

However.. I made the mistake of ordering what I thought was a one time shipment through the WEN official site. It turned into my being sent several bottles for months in advance, in one shipment,, so either keep it, or pay to send back.. Customer service is evasive and

so I asked to be taken off all of their

programs and my account closed. I was sent an invoice for over a hundred dollars for the

in advance shipments I had no chance to discontinue, in case I did not like the trial first shipment. What a mess.

HOW can Chaz allow such.. I cannot give up the WEN cleansing conditioners, but feel

so deceived by the workings of the WEN official site.. Shame on you Chaz..

Anonymous
#487263

I like the product but i dont like how they tell u just send it back and get your money back and you never see your money again .I switched to cucumber aloe from the almond and it made a difference but im still waiting for my money back from the almond i returned two months ago.

They told me they never recieved it and i have to mail them a receipt from me shipping to them.

This is costing me more and more and as well as my time.Im pretty close to just cancelling the whole thing even though i like the product, what a place.

Anonymous
#462636

Wen is a crock. It dried my hair out something fierce. The customer service people were inept.

The company sent out the product via unsecured means; thus resulting in my not receiving a shipment...but being billed for it for months and months and months (with no replacement AND no freaking affidavit paper---which they said was REQUIRED should I expect to not be held responsible for the missed shipment--for months and months and months.

It took THREE MONTHS to get said affidavit---which I received in TRIPLICATE and they were all back dated....

I've cancelled and am glad to be rid of Wen. DON'T TRY IT. It's not worth it.

Horrible customer service. Horrible shipping policies. Horrible billing records. Just HORRIBLE!

Anonymous
#430459

extremely disappointed about the auto-refill.I never signed up for that and when I saw the charge on my VISA bill I was really pissed.

That't sneaky and unethical in my book.

It's way too expensive for the average consumer.You are going to get alot more of this negative comments if you keep up these *** tactics.

Anonymous
#417812

Wen is conditioner in a bottle.Simple as that.

You can either spend 30 a month and use Wen or spend 5 a month on a normal bottle of conditioner.

I also got unwanted refills.I had to pay for the shipping for them to send the refills and I had to pay for the shipping to send the refills back and I STILL have not received a refund.

Anonymous
#412363

my mother bought this for me as xmas gift and they also billed her for a refill.The bill stated they were going to bill her two more times and she actually decided to do it because the refills were huge and you get two at a time and another leave in treatment.

I love the product myself, it leaves my hair feeling soft and it doesn't look weighed down.

I guess it just depends on your hair type-I have dry frizzy hair.It is pricey, but worth it.

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