Not resolved
10 comments

I ordered my new Wen products as advertised on tv...29.95...it was for my daughter who has naturally curly hair, I have tried many product so I thought I would give Wen a try..For What???I just received the email of my order conformation..They charged my card 04.95!!!

When I called they said I ordered a 90 day supply..why in the world would I do that not ever having tried the product..I kept telling the lady I just wanted the 30 day supply..she kept arguing with me so to all avail I cancelled the whole dang thing..I will order from QVC from now on..I want it but not at triple the charge!!!Chaz needs to spend some money on customer service and English speaking representatives!!

Review about: Wen Hair Care.

Had an Experience with Wen?

Write a review

Comments

Terms of Service
Post Comment
Cancel
Anonymous
Los Angeles, California, United States #685153

Interesting posts.Now it is all making sense to me.

I bought a Wen starter pack at the mall freestanding cart. When I wanted to order more cleansing-conditioning product online, I was told I would have to buy another starter kit in order to become "an existing customer". When I told them I had already purchased a starter kit at the Wen cart at the mall and should therefor be "an existing customer" , they argued that I was not be because I did not order the starter kit online and did not have an existing account. Long story short- they finally agreed to sell the cleansing-conditioning product only, but not at the "special member" price.

They would allow me to buy a 16oz bottle for $38.00 (or 2 for $76-lol!!!). Sorry, but no shampoo is worth that.

I'm sure they wanted to get me to order online so they could start charging me for unwanted products-as described here.Stay away from Wen-it's not worth it!!!

Anonymous
#516985

THANK YOU!!!!I too was going to buy this but not after these posts.

Plus I don't want greasier hair and a bill for 102 bucks.Thanks for the honest posts.

Anonymous
#479758

Thanks to all the posts. Anytime I want to order something on line and try, I always check if it is one of these kinds of over charging scams...

Thanks ... You saved me the hassle...

MUCH Appreciate

Anonymous
#455305

Total fraud.Same thing, somewhere in the fine print is that you need to cancel after 30 days according to customer service.

I could not find this and the company blamed me for not cancelling order.

I have now made 2 attempts each time it's the same, "your fault, we're sorry will refund", then another charge comes out.DO NOT BUY>>>

Anonymous
#449063

I ordered the Sample Pack from the Wen site, with the free shipping - just wanted to give it a try.Out of the blue, I receive a box full of product and a bill for $102.

Customer service was nice enough and agreed to send a return label - BUT...

I'm out $10 for shipping and handling.wtf!

Anonymous
#445204

they just keep on billing you..i told the rep on the phone that i wanted my money back including shipping and i wanted a return label pre paid..

after i threatened to fight the charges on my credit card and call the my states attorney general, i was promised to get what i asked for... lets see if it happens....

oh yeah..this *** dont work either.

Anonymous
#439884

I purchased Wen a few months ago.It never did anything it advertised.

Just made my hair a bit greasier at the scalp. I don't need greasier hair at my scalp! I did follow the directions, if you are wondering. I sent the next box back only to receive another box!

I finally called customer service and was told that I have to cancel my order by calling or they will keep sending me a box and billing my credit card! Now I have to get the ***** box sent back to them at my expense! Why can't someone just be reasonable about all of this!

If I knew I would have all of this nonsense for a *** hair product I would never have bought it in the first place, especially since it didn't work for me.I say don' buy Wen!!

Anonymous
#438514

I bought my Wen hair care system at the Made for TV store in the mall. It is amazing!!

Anonymous
#438122

I WOULD LOVE TO TRY THIS PRODUCT....BUT AFTER THE COMMENTS I HAVE READ THERE IS NO CHANCE IN *** I EVER WILL....IF THET ARE GOING TO KEEP CHARGING TO MY ACCOUNT !! THANKS FOR THE PEOPLE WHO HAVE POSTED THEIR EXPERIENCE WITH WEN

Anonymous
#434248

I sent off for the offer on tv of $29.95, free shipping.Sure it was free shipping but they charged my account $102 for three months supply.

I called, said I only wanted to try it first.

Oh no, such a fuss with the girl who, I admit was trying her best to be nice, would not agree with me at all.It had to be charged first and I could cancel if I did not like it.

They need to have a good look at their marketing, I still want to try it but not that way.

You May Also Like

Wen - Fastest Way to Remove Hair Wen "My 10 year old daughter, who lost her hair from Wen Cleansing Conditioner, granted permission to share this photo in hopes of preventing others from using Wen and having the..." Read more Wen - Sweet Almond Mint Conditioner Review from Prairie Ridge, Washington Wen "I started using wen products in 2014 and United time I wasn't really sure where my hair loss was happening I didn't know if it was stress I didn't know..." Read more Wen - Hair loss, itchiness, baldness Wen "I first purchased WEN by Chaz Dean cleansing conditioner in Sephora in 2014. I liked the idea of cleaning my hair without using a regular shampoo and harsh chemicals. WEN’s..." Read more Wen Hair Care by Chaz Dean Matted my hair & made it fall out!!! and forced me to chop it. Wen "Below I posted a video of what wen by chaz dean did to my hair!~ It matted and fused my hair and I could not get it apart. I got..." Read more Stackcommerce Dealsandriodauthority Techdeals And Icollege - TechDeals, https://deals.androidauthority.com/, bad products Stackcommerce Dealsandriodauthority Techdeals And Icollege "Supposed great deal offered for " Ultimate CompTIA+ Lifetime Certification Bundle " with life time access suite of 8 CompTIA products. It uses CompTIA like images in advertisement. Product is..." Read more Gutter Helmet - Great so far Gutter Helmet "Purchased home in Jan 2017 with gutter helmet already installed. Had a few issues with water runoff and icicles. After reading the warranty and looking on line, found that the..." Read more Oceans6 - Racially harassed by this sleaze-bag you employ Oceans6 "Truck parked illegally at McDonalds so I tell the guy in the pics that the truck shouldn't be parked there. He started up by telling me to go back to..." Read more Yourswigs - BUYERS PLEASE, PLEASE BEWARE!!!!! Yourswigs "I looked on Yourswigs website and found the wig below that says "Sale". The wig was just what I was looking for. There website said Human Hair and the cost..." Read more