A friend recommended Wen Hair Care products (www.wenhaircare.com) so I decided to try it.I ordered one bottle of their Cleansing Conditioner.
I actually liked the way my hair looked after using it several times. But next thing I know they were sending a large box with $100 of products without my consent and charging my credit card. I accepted the first order and thought "what the heck." But then the boxes kept coming. When I called to cancel the automatic orders it took forever to get Customer Service on the line.
The person was not only rude but told me I agree to this auto shipping when I order the first product. In my opinion this is a rip off unless a pop-up window specially comes up asking me to agree to auto shipping. I finally got the auto shipping canceled after 30 minutes on the phone with a customer service rep that made United Airlines look friendly by comparison. After about 4 months I got another package and another $100 credit card charge!
Again I called to complain, again a 20 minute wait to get someone on the line, and now I was told that I just put auto-ship on hold rather than canceling. The rep suggested I keep the products (and they'd keep my $100). When I said I just wanted to cancel I was transferred to another department, put on hold for 20 minutes, and then the line went dead. I called back, took another 30 minutes on hold, and finally got another rude CS rep.
Now, I'm filing a formal complaint with my credit card company and reporting Wen to the BBB. These people are a rip-off. Beware of ordering anything through them because it will be a nightmare to cancel.
It's like the old record company scams.Order once and you can never cancel.
Review about: Wen Conditioner.