I have had the worst experiences with Wen! I have spent no less than 3-4 phone calls each month trying to clear up over charging / missing shipments etc.
The customer service reps have been nothing but rude and unhelpful. I was just charged twice in two days and they will not refund the money and were rude on the phone. I have just cancelled my account and will never deal with them again. It is ashamed because the product is great.
I will order from QVC now. Please, please be careful with this company. Be expected to have your bank account overdrawn and not to receive a refund. I was also told that since I had so many issues that they would send me a complimentary shipment.
I received a different product that I had no use for and was then CHARGED for it as well with no refund...terrible!!!!!
Review about: Wen Hair Care.
Monetary Loss: $29.