Wen is wonderful in every way. The complaints listed here are actually for Guthy-Renker, the people who sponsor the informercial and get you hooked into their "deal." DON'T DO IT!!!
Order this WONDERFUL product from chazdean.com, Amazon.com, or eBay.com. Do NOT sign up for automatic shipments with Guthy-Renker or anyone else. It is a racket! I have been prisoner to their auto-ship BS for 5 years.
I love the product but can't use all they send me and can't break the contract without loosing about $70.
I have friends using Wen so I just sell my excess to them, so it works out. Guthy Renker sells all of those wonderful beauthy products seen on TV but I have learned my lesson and would not touch them with a ten foot pole!!