Automatic deductions for product you never wanted even though you cancel they ship it, then continue to bill you. Charge you for shipping when you return it even though you didn't even want it shipped.

Paid $128.78 for one bottle of shampoo. I refused shipment at post office but they say after you have returned it that if you don't return it certified they may not receive it. Come on. If that isn't a ripoff, I don't know what is.

They said it stated on the website that they were enrolling me to an auto ship and billing program but that is not true.

It said I could decide when I wanted the product. I don't want anyone else to order this product since it is dishonestly to the max.

Review about: Wen Shampoo.

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WOW WTH!!! So the company IS on here doing damage control...

So totally not ordering now... Thank you to all the ladies who took the time to post their experiences.


Hi There,

If your return and refund have not yet been resolved please contact our Corporate Customer Service Escalation Team at customerservice@guthy-renker.com.

Thank you.

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