was checking my bank account and saw that Wen Hair and debited money from my account for a new kit I didn't order. when I ordered the first kit, they never asked if I wanted to be a member or if it was OK to automatically charge my account to send more.
I called there Customer Service got someone to change the account but getting my money back - I had Wen on one phone and my bank on another phone! every time I called the Wen Customer service back I got a different excuse!! I even threatened them with legal action!! It wasn't until I asked for a Supervisor did I get someone to give my bank the information my bank needed to get my money back into my account!!
Otherwise, Wen Hair said it would take them 4-6 weeks for a refund less the shipping!!
I'm going to have to keep calling everyday until this matter is settled. Chaz Dean, you lost a customer!!
Review about: Wen Conditioner.