I purchased Wen Haircare a few months back. Never liked the product, left my hair greasy and flat!
I never tried to get my money back, wish I would have now..but for the past month I have tried numerous times to cancel my auto ship that they signed me up for in the beginning. I could never get someone on the phone, and tried canceling through the automated service 3 times in the past month. every time it said I was canceled, but never received an email confirmation. I tried to cancel again last night, said it went through..
but of course i was charged $50 on my card today. They wont refund my money until I ship it back, that could take up to 10 days..in the mean time my checking acct may go negative, I am living dollar to dollar at the moment!
horrible customer service and a horrible product. do yourself a favor and never buy it!!
Review about: Wen Shampoo.
Monetary Loss: $50.