Short version: I ordered Wen as gifts for my sister & mother, out of state.I cancelled the future orders within 24 hours and they continued to send products to my address.
I saw where this was going, called my bank, disputed the new charges and CANCELLED my Visa and requested a new card. Sure enough, the packages kept a'coming. Wen told me I would have to return the products at my expense to get a refund. NOT!
It took them five more shipments to figure out they weren't getting paid. When they called me I was told I needed use it (I'm as bald as a newborn baby's ***) or return it at my expense. Too late! My bank refunded ALL of my money & I gave the 10 boxes to a woman's shelter.
F'em, I Wen...I mean, I WIN!*** company.