This morning I looked at my bank account and saw that Wen had only refunded me for 1/2 of my return. It was two purchases and the woman who helped me return said to put them both in the same box, so that is what I did. When I called I spoke to an extremely rude and grumpy woman with an attitude. She made me feel like this was my mistake, not Wen Hair Care's. She said I would have to call back and speak to an account specialist.
Additionally, when I ordered a few months ago the lady gave me 50% off my orders (I'm not sure why, but I wasn't complaining) and while I spoke to the representative this morning she acted like I was doing something wrong since someone from Wen gave me a discount? I am so irritated with Wen, where is the money back guarantee? Why are they trying to sham me out of 1/2 of my money when I did exactly what they told me to do?
I was so excited to try this product and it works pretty well but two "90-day supply" bottles didn't even last me a month, so I decided to return because I feel like that is false advertising. A 90-day supply shouldn't only last 15 days when using the 8 or more pumps recommended. I get better results from shampoo from walmart, and at least it is a reasonable price.
Product or Service Mentioned: Wen Conditioner.
Monetary Loss: $40.