Not resolved

Professional? Not at all.

BUYER BEWARE 2nd ingredient after water is CETEARYL ALCOHOL!! Come on, that shld be anyone's first red flag. My hair felt soft first few times and then blah. It strips and damages your hair like alcohol does.

Any hair stylist, especially a "celebrity stylist" worth their weight knows better, might as well go to the drug store and buy the softest conditioner use it, and then after a few times see the damage. Looking forward to speaking to another rude customer service rep to cancel this. I knew too good to be true. Anyone that wants true luxury for their hair, Oribe is extraordinary.

Most people have to buy on line and it is expensive but worth every dime. Just stay away from Wen!!!

Review about: Wen Conditioner.

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The ingredients on the label are not what's in the bottle. There are things called chemical reactions that change those ingredients into the Wen product that we love.

Please don't read labels on anything until you take a few chemistry classes!


FYI, cetearyl alcohol is NOT traditional alcohol as we know it. Cetearyl alcohol is a white, waxy, solid material in the form of flakes.

It is oil soluble, but it is not water-soluble. It is a mixture of fatty alcohols. An alcohol in this sense is not a fermented mixture; it is a chemical compound of a certain molecular structure based on carbon and oxygen. Fatty alcohols were originally prepared from fats and oils by hydrolysis, which produces fatty acids.

These were then hydrogenated to form fatty alcohols. More efficient forms of hydrogenation enable fatty alcohols to be formed directly from triglycerides (vegetable oils). Cetearyl alcohol is a wonderful emulsifier. In creams and lotions, it supports the main emulsion system and gives texture to the product.

In conditioners, it creates a thickening effect. Therefore, it in NOT a drying or stripping agent as you are attempting to claim it is. So before you decide to portray some sort of scientist by telling people we should be smart enough to know that this alcohol will dry and strip our hair, make sure you do your research on product ingredients first. Not to mention let's keep in mind that most people are not at all used to using things that are made of all natural ingredients, and our bodies may not be prepared to handle some of this stuff.

Everyone has different reactions to many things. If you had a peanut allergy, as millions of people do, would you go online and write a post telling everyone to stay far away from peanuts because they are a scam and too good to be true?

let's be realistic and realize that some people's hair is simply unable to handle Wen products and its ingredients. Anyone worth their weight should know that!

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