1.0
Details
Product or Service Quality
Staff
1 comment

Did you know, that when you order from Wen.com that you must click that you agree to their terms and conditions, which is a 10 page document? (all fine print) This document includes mandatory binding arbitration - in other words you waive your right to take them to court or join a class action lawsuit against them. Now is that a red flag or what? Read the terms and conditions. Buyer beware. You don't want a product from any company that needs terms like these. I'll be surprised if you still want to order the product...

For the full terms and conditions go to;

http://www.wen.com/terms-conditions.html

here are excerpts:

"THIS AGREEMENT INCLUDES A MANDATORY ARBITRATION AGREEMENT, WHICH MEANS THAT YOU AGREE TO SUBMIT ANY CLAIM (DEFINED IN SECTION 14) TO BINDING INDIVIDUAL ARBITRATION RATHER THAN PROCEEDING IN COURT. IF YOU WANT TO OPT-OUT OF THIS MANDATORY ARBITRATION AGREEMENT, SECTION 14 BELOW DESCRIBES THE PROCEDURES YOU MUST FOLLOW TO DO SO. THE ARBITRATION AGREEMENT ALSO INCLUDES A CLASS ACTION WAIVER, WHICH MEANS THAT YOU AGREE TO PROCEED WITH ANY CLAIM INDIVIDUALLY AND NOT AS PART OF A CLASS ACTION."

"You agree to indemnify and hold harmless Guthy-Renker, its directors, officers, employees, agents, co-branders, suppliers, subsidiaries, parents, and affiliates, from and against any and all liability, losses, claims, demands, disputes, damages, and costs of any kind, including, without limitation, reasonable attorneys' fees and costs of litigation resulting from or in any way connected with (i) your use of the Website; (ii) information you submit or transmit through the Website; (iii) privacy, tort or other claims (e.g., claims under the Federal Telephone Consumer Protection Act or its state law equivalent) relating to the provision of personal information (e.g., telephone number) to Guthy-Renker that is not owned by you, in contravention of this Agreement; and/or (iv) your breach of this Agreement."

This reviewer shared experience about "terms and conditions" and wants this business to read this review and look into the issue (if any). This person is overall dissatisfied with Wen. The most disappointing about other product at Wen was hair loss Reviewer wants customer support to reach our to him or her ASAP for further discussion of this matter.

Also, you can continue reading comments about Wen.

Check out the best and the worst companies in Cosmetics and Personal Care category for more informed decision or compare Wen to other companies on our site.

Do You Have Something To Say ?

Write a review

Comments

Terms of Service
Post Comment
Cancel
GuthyRenkerHelp
#973173

Hello, Our Corporate Customer Service Escalation Team is standing by to answer any questions you may have about our products. Please contact us here: http://www.wen.com/lp/cet with details of your questions or concerns and someone will be in touch shortly to assist.

You May Also Like