Product: Wen Cleansing Conditioner Clear all filters (60 of 60 reviews match)
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Bad experience with Wen product.

I have used Wen cleansing shampoo for yrs. Last yr I noticed some bald spots in the top of my head. I stopped using the product. I had to go to a dermatologist who prescribed Rhogan. I was very discouraged. Those products were not cheap. Now I am paying more money to correct the situation. These products were advertised to make your hair beautiful and not to take it out. I was very disappointed. I hope something can be done. I would hate to see others go threw this.
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Review
#794937 Review #794937 is a subjective opinion of poster.
Product
Wen Cleansing Conditioner
Cons
  • Deceptive business practices
Reason of review
to report this.
Tags
  • Wen Causing Hair Loss
4.5
Details
Wen Haircare Use it ..love it...used for 3 years on and off Smells Great...creamy and slides thru hair. Makes my hair full snd shiney Use the pomagranit....think it works best When not used every day for long period of time. Switch to another clensing shampoo From...
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1 comment
Anonymous
#1210725

A good product is supposed to be used on a daily basis.

Wen doesn't leave hair shiny at all.

Had a terrible reaction to it.

My dermatologist tested all the Wen products in a lab and the analysis came back that were some very harmful chemicals in the products themselves.

You are better off buying a shampoo and conditioner from a health food store or even baby shampoo.

Hope they ban this horrific product.

And don't believe all the hype from the commercials on TV. Highly doubt the actresses in those commercials use Wen every day in real life.

Review
#792492 Review #792492 is a subjective opinion of poster.
Product
Wen Cleansing Conditioner
Reason of review
Bad quality
3.1
Details

Update by user Feb 13, 2016

I also bought many other WEN products . Mousse , hair tonic , oils , styling creme .

I did call WEN customer service . The young lady was RUDE . She told me to use more product .

Excuse any typos . Thank you !!

Original review posted by user Feb 13, 2016

I'm so glad I researched this WEN hair loss situation .I invested a lot of money in the product . My hair was falling out in large amounts and was so alarming I considered going to my dermatolist . I reconsidered . It seemed to me that WEN was making my hair too slimy...
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Review
#789706 Review #789706 is a subjective opinion of poster.
Product
Wen Cleansing Conditioner
Pros
  • Using the product to shampoo and condition
Cons
  • Hair loss
  • Hair falling out flat greasy look
  • Lost my hair
Reason of review
Adverse reaction
Loss
$200
Preferred solution
Full refund
5.0
Details
I've used Wen conditioning cleanser for five years and it is the best product I have ever used on my hair.It is soft, shiny, and healthy looking. I use the Pomegranate formula as does my daughter. She no longer loses hair in the shower and her color doesn't fade. Also,...
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Review
#782536 Review #782536 is a subjective opinion of poster.
Product
Wen Cleansing Conditioner
Pros
  • Hair looks great
Reason of review
Good quality
1.8
Details
I have severe hair thinning and bald spots. Devestating.
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1 comment
GuthyRenkerHelp
#1107212

Hello, Our team is here to help. We take our customers’ experiences with our products very seriously and our Corporate Escalation Team would like to learn more.

Please contact the team here: http://www.wen.com/lp/cet with the information provided to us in your post so that they can assist.

Of course, if you have concerns about your use of the product, we encourage you to stop using it for the time being so that we can make sure your questions or concerns are addressed.

Review
#780843 Review #780843 is a subjective opinion of poster.
Product
Wen Cleansing Conditioner
Reason of review
Bad quality
1.0
Details
So they have a Contact Us section on their site, that I believe is unattended.I sent 3 messages which all received NO RESPONSE!!! This is HORRIBLE CUSTOMER SERVICE. Cancelled my account! (or I hope I did, who knows if they will actually read what I wrote, looks like a...
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Review
#779688 Review #779688 is a subjective opinion of poster.
Product
Wen Cleansing Conditioner
Reason of review
Poor customer service
Loss
$40
5.0
Details
I have a daughter, 19y/o now..who had been struggling with the results of a teenager straightening then curling her hair.My mother-in-law purchased Wen to help repair tye damage. We had several bottles of Wen hair products so I decided to try it. I only used it 1-2...
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2 comments
GuthyRenkerHelp
#1101657

Hello- Our team is here to help. We take our customers’ experiences with our products very seriously and our Corporate Escalation Team would like to learn more.

Please contact the team here: http://www.wen.com/lp/cet with the information provided to us in your post so that they can assist. Of course, if you have concerns about your use of the product, we encourage you to stop using it for the time being so that we can make sure your questions or concerns are addressed.

Thank you. –WEN Customer Care

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Review
#776412 Review #776412 is a subjective opinion of poster.
Product
Wen Cleansing Conditioner
Reason of review
Bad quality
1.8
Details
I have ordered about a year or little less the 2 large size bottles of Wen cleasning conditioner and the 6/13 product.My hair stated reacting differently to both products. Flat, itchy and I noticed my scalp was incrusted with white dandruff. I began to see loss of hair...
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1 comment
GuthyRenkerHelp
#1099186

Hello, Our team is here to help. We take our customers’ experiences with our products very seriously and our Corporate Escalation Team would like to learn more.

Please contact the team here: http://www.wen.com/lp/cet with the information provided to us in your post so that they can assist. Of course, if you have concerns about your use of the product, we encourage you to stop using it for the time being so that we can make sure your questions or concerns are addressed.

Thank you. -WEN Customer Care

Review
#773174 Review #773174 is a subjective opinion of poster.
Product
Wen Cleansing Conditioner
Reason of review
Bad quality
2.0
Details
I have losed a lot of haIr usIng wen cleansIng condItIoner .I dont know If my haIr wIll grow back. I am tramatIsed by thIs haIr lose my haIr Isnt the same I lost a lot of haIr globs and globs of haIr came out at tImes. I never thought It was the shampoo and was...
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1 comment
GuthyRenkerHelp
#1099178

Hello- Our team is here to help. We take our customers’ experiences with our products very seriously and our Corporate Escalation Team would like to learn more.

Please contact the team here: http://www.wen.com/lp/cet with the information provided to us in your post so that they can assist. Of course, if you have concerns about your use of the product, we encourage you to stop using it for the time being so that we can make sure your questions or concerns are addressed.

Thank you. -WEN Customer Care

Review
#772329 Review #772329 is a subjective opinion of poster.
Product
Wen Cleansing Conditioner
Reason of review
Bad quality
This "lawsuit" is Bull pucky. A few balding women needed a scapegoat for their hair loss. Our house has used nothing else since 2009. There is NOTHING in it that would cause any problems, and I would use it on small children, because there's nothing wrong with it. I...
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5 comments
Anonymous
#1210736

Your review is total and complete BS.

And it's disgusting that you recommend on using it on small children.

WEN products need to banned and taken off the market.

The FDA is now investigating WEN as well.

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Review
#770681 Review #770681 is a subjective opinion of poster.
Product
Wen Cleansing Conditioner
Pros
  • Way my hair felt
  • Smell
Cons
  • Running out
Reason of review
Good quality