Product: Wen Cleansing Conditioner Clear all filters (60 of 60 reviews match)
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I have been wanting Wen for so long, finally my sister gave it as a present .Used it twice and cannot brush my hair from the blisters on my scalp. Stay away from Wen!!! My hair is falling out and I notice blisters coming up on my forehead also. Hopefully not much...
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1 comment
GuthyRenkerHelp
#1077284

Our team is here to help. We take our customers’ experiences with our products very seriously and our Corporate Escalation Team would like to learn more.

Please contact the team here: http://www.wen.com/lp/cet with the information provided to us in your post so that they can assist. Of course, if you have concerns about your use of the product, we encourage you to stop using it for the time being so that we can make sure your questions or concerns are addressed.

Thank you. –WEN Customer Care

Review
#749127 Review #749127 is a subjective opinion of poster.
Product
Wen Cleansing Conditioner
Reason of review
Bad quality
Loss
$47
Preferred solution
Full refund
1.8
Details
I had first tried Wen about a year and a half ago and was very pleased with the results.Unfortunately during this time I "stocked up." About six months ago I began noticing handfulls of hair falling out during and after my showers, I changed scents which did not help....
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2 comments
GuthyRenkerHelp
#1077273

Hello, Our team is here to help. We take our customers’ experiences with our products very seriously and our Corporate Escalation Team would like to learn more.

Please contact the team here: http://www.wen.com/lp/cet with the information provided to us in your post so that they can assist. Of course, if you have concerns about your use of the product, we encourage you to stop using it for the time being so that we can make sure your questions or concerns are addressed.

Thank you. –WEN Customer Care

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Review
#747681 Review #747681 is a subjective opinion of poster.
Product
Wen Cleansing Conditioner
Cons
  • Losing my hair when i shampooed
  • Definitely the pricing
  • Customer service
Reason of review
Bad quality
Tags
  • Shampoo
1.3
Details
They have become a scam!I was careful and followed all instructions., at first it worked then I found you have to continually use ALL of the products not just the Cleansing bottle! They are raising the prices and they end up billing you in the end for your "free...
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Review
#736621 Review #736621 is a subjective opinion of poster.
Product
Wen Cleansing Conditioner
Reason of review
Bad quality
I have been using WEN for a few years now, I Loved it, but my hair has been falling out, did they change something in the ingredients?I thought it was supposed to be all natural. I used to have Very thick hair and now it is so thin, and I know that hair is supposed to...
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1 comment
GuthyRenkerHelp
#1066097

Hello- Our team would like to hear more about your experience. If you could please contact us here http://bit.ly/1EJQtOL with the details you’ve provided above, someone from our Corporate Customer Service Escalation Team will be in touch shortly to assist.

Thank you. -WEN Customer Care

Review
#735383 Review #735383 is a subjective opinion of poster.
Product
Wen Cleansing Conditioner
Pros
  • Love at first usage
Cons
  • That i lost my hair
Reason of review
Hair Loss
Preferred solution
Let the company propose a solution
2.3
Details
I buy Wen off of EBAY SO I DO NOT HAVE TO DEAL WITH THE REOCCURRING MONTHY CHARGE. IF I CANT AFFORD IT, I JUST DONT BUY IT... ITS MY SPLURGE once a Month. I used Wen so far for 3 months. My hair is normally dry and course. Using other product. For my hair. Wen...
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Review
#733893 Review #733893 is a subjective opinion of poster.
Product
Wen Cleansing Conditioner
Reason of review
Poor customer service
Approximately 6 weeks ago I Wen Hair products as my order that I had received was incorrect.I ordered 3 bottles of Cleanings condition and Wed personnel sent me 1 -16 ounce bottle and 3 small wen products for traveling purposes. I called the Wen product line and spoke...
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Review
#731756 Review #731756 is a subjective opinion of poster.
Product
Wen Cleansing Conditioner
Pros
  • Cleansing conditioner
  • Hair felt great
  • Feel of my hair
Reason of review
Good customer service
I've been using it sporadically and I started getting these painful huge zits on my scalp.I thought it was a different side effect of my celiac disease. So I would switch to a different shampoo. Once my scalp seem somewhat healed, I would use Wen thinking it was a more...
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1 comment
Anonymous
#1047373

Wen contains large amounts of wheat. If you have celiac disease, Wen would not be a product you would want to use.

I understand you are not eating it, but it is absorbed into your scalp.

I was an ICU nurse for over 10 years so I understand the pathophysiology. I am almost certain this is why you are breaking out.

Review
#714331 Review #714331 is a subjective opinion of poster.
Product
Wen Cleansing Conditioner
Cons
  • Wen
Reason of review
Bad quality
Loss
$300
Tags
  • Scalp Zits And Pain
  • Intense Itchy Scalp
2.3
Details
I lost alot of my hair. During the day I have several strains of my hear fall out. I love the way my hair feels but if I keep losing my hair I won't need the product any more. Just disappointed. It is very expensive. Not enough instructions came with my products. I...
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1 comment
GuthyRenkerHelp
#1037030

Hello, Thank you for reaching out to us regarding your experience. Our team is here to help.

Our team would like to hear more about your experience. If you could please contact us here http://bit.ly/1EJQtOL with the details you’ve provided above, someone from our Corporate Customer Service Escalation Team will be in touch shortly to assist.

Thank you. -WEN Customer Care

Review
#702473 Review #702473 is a subjective opinion of poster.
Product
Wen Cleansing Conditioner
Pros
  • Hair felt great
Cons
  • Losing my hair and too frizzy
Reason of review
losing my hair
Loss
$60
Preferred solution
Let the company propose a solution
1.4
Details
they also slammed me with more shipments without my knowledge.Then they did it a second time but this time it was my neighbor's order in another apartment. Different name and apartment no. but the recording said I will be receiving it. I think something is fraudulent...
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1 comment
GuthyRenkerHelp
#1032653

Hello- Our team is here to help. If you could please contact our Corporate Escalation Team here: http://www.wen.com/lp/cet with the details your provided to us in your post, someone will be in touch with you shortly to learn more and assist.

Thank you. -WEN Customer Care

Review
#694457 Review #694457 is a subjective opinion of poster.
Product
Wen Cleansing Conditioner
Pros
  • Slightly better hair
Cons
  • Automatic replacement
  • Debit card automatic bill
  • Automaticly adding orders
Reason of review
Poor customer service
Loss
$90
Preferred solution
Let the company propose a solution
I purchased Wen Cleansing Conditioner which is meant to be used as a shampoo/conditioner.I HATED this product. First of all the instructions are ridiculous. For medium hair you are supposed to use 16-24 pumps and for long hair, 24-32 pumps!! What!?!! At $35.00 for a 16...
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Review
#683327 Review #683327 is a subjective opinion of poster.
Product
Wen Cleansing Conditioner
Reason of review
Not as described/ advertised
Loss
$35
Preferred solution
Full refund