Portland, Oregon
Not resolved

Yes, I said Wen made my hair fall out and I had two HUGE blisters that became bloody and messy. My hair is so THIN that I can no longer use certain hair products.

My hair stylist can't believe what I have gone through. He is shocked by the condition of my hair and I have been trying to grow my hair for years and now I am losing it. I want compensation for the pain and insecurity I have now that my hair is thinning in the temples, in the back.

Chez should be ashamed. Chez should start paying up to those who are suffering.

Reason of review: pissed off.

Monetary Loss: $10000.

Preferred solution: Pay me for my pain and suffering; of my loss of some major hair, .

Wen Cons: Hair loss, Lost my hair, Thinning of hair, Cost, Deceptive ordering.

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Please tell me you contacted the FDA? Call them, don't just use the web form.

They need to hear from all of us if this is going to get off the market.


Please contact us here: http://www.wen.com/lp/cet so that we can speak with you directly and look into this. Thank you.


How long were you using the product (s)? What product (s) and fragrance did you get?

Did you follow the recommended directions and before using their products did you have any problems or issues with your hair like oily or dandruff?

I am curious, I have been wanting to get this for a long time now but I saw your comment and I am sceptical about purchasing it. If you don't mind replying it may give me a helpful decion maker in my hair, thank you!!


I feel like she is not being truthful. Sounds like a made up story, if this really happened then post a picture.

Undoubtedly you took a photo if you are seeking damages. Somehow I think if she does post a pic, it will be something she found on the internet.


Most of the reviews don't have pictures. Maybe if you read the other similar adverse reaction reviews - there are more than 160 here alone, then you will believe it.


My advice - just don't - it's not worth the risk. There are so many other products out there that don't carry the risk of massive hair loss and other adverse reactions.

There are two different formulations. I don't know about the one sold through ChazDean, but the Guthy Renker version at WenHairCare and sold through the infomercial is pure garbage. There are plenty of chemicals in Wen.

There are no redeeming qualities. My doctor recommends Aveeno or Neutrogena.


Hello, We have alerted our Corporate Customer Service Escalation Team of your experience and they are standing by to assist. If you could please fill out this simple online form: http://www.wen.com/lp/cet, someone will be in touch with you directly to assist. Thank you.