I had thick strong hair. I don't use styling tools or blow dry my hair.
After using wen for a year once or twice a week my hair was breaking off and thining. It took longer than most stories I saw online because my hair is so thick and I used less wen then recommended on the bottle each time on account of making an expensive thing last. However, I could tell a significant difference of hair coming out in the shower and in the brush towards the end. I may not have balding spots but I stopped using it before it got as severe.
Glad to see so many comments to make my mind up and cut my losses before i lost all my hair. Using a growth serum called grow gorgeous. My hair is starting to feel stronger again. Less shedding than normal now that I stopped using wen.
Cancelled membership, threw opened stuff away and gave unopened stuff I already bought to people I don't like. DONE WITH WEN 4EVER.
Even if they change it and try to get customers back due to the on going lawsuit I shall never again use wen. Beautifully soft shiny hair that stays clean longer sounds wonderful but not worth the chance of hair loss.
Reason of review: Bad quality.