I recently saw the unbelievable add one late night and decided to try the wen products. I placed the intro kit order and told the sales rep not to charge my card or send me any additional products unless i request such.
The following month I received a supply I called and spoke with a customer service rep and she states I had to get the product first before I can return it and needed to call back. The next month I got charged again and the following month. I just called and was told I needed to sent the product back and it will take 6-8 wks to get my money back. This is so unacceptable and horrible customer service.
When you call to speak with someone they sound like they are having a bad day. I would never recommend nor order any products from them again.