I purchased the WEN product line over the phone, received great customer service while placing my order and again while canceling my order.
Tried the product, amazed at the quantity they expect you to use: long hair, 6 to 8 pumps PER section of hair which is 4 sections!
I didn't care much for the sent (not almond mint by any one's nose).
My hair looked oily, (shiny?) I could never get all of it out... I think maybe that is the goal? Anyway, after a few uses my scalp started to itch. Not really bad but noticeable.
So I just now called to cancel. I recommend calling before you send anything back. (Document everything) I was a new customer so they had to transfer me to another department, didn't take long.
First number I called: 800-964-1892, I was transferred to 888-238-5422.
I spoke to Dave, Employee ID# 66357.
I got the employee number of the representative.
Had him remove my credit card from the file so no future payments would be deducted. (this was not offered, I had to ask for this to be done)Otherwise they will continue to charge your card until the product is received back...
Had him tell me EXACTLY how much my refund would be (not just: oh you'll be refunded less s&h). How long before I see the refund?
(refund w/in 4-6 weeks...they process the refund after the product is received back)
Had him tell me what exactly had to be returned to receive the refund. (return all but the 2 free gifts: comb & texture balm)
Had him completely close out my account and give me the return address to send the product back.
Had him tell me how to send it back:
Return by Post office, get a Proof of Mailing receipt ($1.05)
WEN by Chaz Dean
PO BOX 360296
Des Moines, IA 50336-0296
I hope this helps! and ladies, sorry about the foolishness remark, I just hate being suckered in - they are just so good at it!
Product or Service Mentioned: Wen Hair Care.