Wen - Waiting, since october of 2013, for a refund from a kit I paid for and returned. as of today 7-7-14, no refund
I was sent a letter and promised a refund for a kit I returned back in october 2013. In may of 2013 I was promised a refund.
I still have not received it. I called again today to find out where my refund is and I was told Im not due one.Customer service actually argued with me and really ticked me off. I have a letter in my hand that states i am due a refund. for almost two years, all i get is one excuse after another.
first they said I never returned the product, then said they couldnt send the refund to my credit card, and now they say Im not due a refund, even thought customer service said I was and told me to call back to see if the check was issued. Well guess what, still no refund check.
So dont order this product, its not all that great and they refuse to refund you money that is due to you. I have never dealt wit such poor customer service in my life....dont order,they are rip offs.
Monetary Loss: $98.