I rec'd what I thought was a promotional sample if products to try! Hated the product!
A few weeks later I rec'd another pkg. I contacted Wen and they explained it's like a club w/ monthly shipments. I canceled at that time and requested a return # for the unopened shipment. I had already paid for the first shipment on my credit card.
However, even after the authorized return I continued to get bills for product NEVER rec'd. Again I contacted the company and they said they would take care of it. THEY DID NOT. I finally contacted my credit card company they were billing without my permission for NO PRODUCTS.
my credit card company finally was able to get credit . I thought, "great-finally a resolution"!
NO SO, Now I have a Collection company sending me notices? This is a customer service nightmare and I now can't stand the face of Melissa Malano (spelling?)!
Product or Service Mentioned: Wen Hair Care.