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Pissed Consumer Interviews ?

Video interviews are designed to showcase real customer experiences with a variety of companies. They give consumers a chance to tell their side of the story and expand upon their original complaint posted to PissedConsumer.com

My daughter lost 100% of her hair from Wen 2.5 years ago. We are talking instant hair loss on contact on subsequent usage. 3 times, rinsed into her bath. 1st time hair loss noticed during brushing and combing over the following week, 2nd time was only used from the neck down to detangle, last time, instant loss of nearly all remaining hair. She is still dealing with the effects of this product 2.5 years later. She is still missing 1/3 of her hair, and sometimes new growth falls out soon after growing in. She does not have an auto-immune condition. No, we didn't use "too much", we used very little. (they tell you to use far too much product) nor did we leave it in long For those trolls wanting "proof", please see the video link of excerpts from the Senate HELP committee discussing Wen, and my girly. Also including a link to my daughter telling her story and showing her current condition. Hoping to make a shorter one when I have time. Class action settlement is at www.wenclasssettlement.com due in just 8 days from today! Wen has no equal in the number of complaints received, and they routinely lie to customers who call to avoid taking complaints, sometimes even selling them more products! Jeffrey Alan Deane you should be ashamed of yourself, as well as everyone you've hired that lies for you.
Has anyone tried using this Wen Poduct & what do you think about it? From a black person point of view; I have tried it and it leaves your hair soft but without the balm its very dry and frizy. The styling cream leaves it dry and very hard. So please respond,would like...
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36 comments
Anonymous
#1754714

I have super curly hair that’ll get pretty dry quick if not moisturized properly. I’ve used Wen, the pomegranate line for like 5 years.

It made my hair grow super fast in my opinion, and my hair and curls were so soft. Lots of people of all races were complimenting how nice my curls looked. When I was in college, I played basketball and we didn’t even have time to eat, let alone, do our hair lol. Wen was so easy!

Wash in the shower, then reapply as a leave in , and blow dry or air dry. The gel stuff made my hair frizzy tbh, it wasn’t like, strong enough I guess? Lol. But the conditioner and the six thirteen were great!

The only thing is the way I used it, I’d reapply it like every couple of days and after a week, you’ll kinda start seeing it clump and make white residue. I’m sure any product will do that when you use a lot of it though. But anyway, As far as straightening my hair with Wen, I didn’t get that sleek salon look even with the straightening oil or anything, so I didn’t straighten my hair anymore. But overall, I think it’s wonderful for natural curls!

I wish they would make some type of gel or other moisturizers though for our coarser hair so that we can have that professional look lol. Sorry for the super long comment :(

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Review
#237377 Review #237377 is a subjective opinion of poster.
Featured
Wen - Shampoo Review from Oakville, Ontario
I was a professional model with beautiful long natural hair. After using this product my scalp and face broke out in boils and my hair fell out in chunks. This shampoo destroyed my life. I wish there was a way to make them pay for what they did to me. If anyone has any...
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29 comments
Anonymous
#1718545

I have been using Wen for years. My hair is the healthiest it has ever been!

I use it every day!

I have not lost any hair! I even sleep w one pump of it on my hair just about every night.

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Review
#542864 Review #542864 is a subjective opinion of poster.
WEN MADE MY HAIR FALL OUT
I am an 18 year old girl with long, wavy, brown hair (can be seen in the picture). My hair tends to get a little frizzy but nothing to hard to manage, however when I saw the TV advertisement for WEN hair-care I was extremely excited to try it. After the first wash my...
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11 comments
Anonymous
#1042040

Wow I just came here to seek help and you guys are rude as heck.....just because you see someone being rude or someone is rude to you doesn't mean you have to respond, you have to pick and choose your battles.fighting over the Internet is just immature. Just be glad you aren't my kid cause I would have whooped your but for talking like that. RESPECT learn it or get off the internet.

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Review
#519798 Review #519798 is a subjective opinion of poster.
Loss
$30
1.0
Details
Wen - Fastest Way to Remove Hair

Update by user Mar 10, 2015

It's come to my attention that there are two very different formulations of Wen - The Chaz Dean Wen sold at ChazDean.com lists it's ingredients on the site. The Guthy-Renker formula sold at Wen.com does not list it's complete ingredient list anywhere on the site. It i...

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29 comments
Anonymous
#1708722

I loved Wen when I first tried it and even ordered more because of a special offer. About 2 days after the 1 month trial, my head started itching so badly that I had to get up and wash it in the middle of the night.

My allergic reaction just got worse after that.

They refused to give me a refund or take back any unused product. Wen isn't safe.

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Review
#605253 Review #605253 is a subjective opinion of poster.
Cons
  • Hair loss
Reason of review
harm to child
Loss
$3000
Featured
1.0
Details
Wen - Hair Care Review from Aurora, Colorado

Update by user Feb 27, 2015

Wen has told me to expect to hear from their insurance company. Will post an update.

The reason I really think this product is the cause of her hair loss is from our experience the last time I used the product.

I first washed her hair with her regular shampoo. To my...

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27 comments
Anonymous
#1353599

I used Wen. Also had a very bad experience.

1) after several uses. (Like 2 weeks) started noticing itching ) then noticed small (pimple like ) nodules on my scalp 3 )lastly saw a lot more ( of my already short hair) in the drain and on my hairbrush. While Wen does make your hair and look great (at first) it quickly irritates your scalp and hair starts to fall out quickly.

I will never use a single Chaz product again. Period.

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Review
#595706 Review #595706 is a subjective opinion of poster.
Reason of review
Bad quality
Featured
Wen - Shampoo Review from Lansdale, Pennsylvania
I started using WEN about six months ago. At first I was skeptical, but after using it for a week I fell in love with the product and how it made my hair lay.. My hair no longer looked dried out, it had a bounce and shine. I had been using WEN for five months when I...
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13 comments
Chumlee911
#1345876

My stylist said it plugs the hair follicle shaft and it virtually suffocates the hair and it falls out and gets thin and brittle. My hair is just now getting back to normal after 5 months of not using Wen.

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Review
#600360 Review #600360 is a subjective opinion of poster.
Reason of review
Bad quality

Wen - It made my hair fall out

Wen - It made my hair fall out
Wen - It made my hair fall out
Wen - It made my hair fall out
Wen - It made my hair fall out
Wen - It made my hair fall out
Wen - It made my hair fall out
Wen - It made my hair fall out
Used it 4 times and stopped it as soon as I noticed my hair was falling out. Thanks for ruining my hair I’ve worked so hard on for years. Now I hav to change my color and pray some of it will stay in my damn scalp... and hopefully grow back. You guys are seriously messed up people.
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Review
#1315768 Review #1315768 is a subjective opinion of poster.
Wen is a rip off. I used it once and it worked great, but the second time not so good. I figured I would try it one more time and my hair felt dirty and stiff. I did send it back, but it can take up to 4 weeks for them to return your money. In the mean time I recieved...
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36 comments
Anonymous
#1632644

I love these vitamins by endless youth my hair grew so fast! Where can I buy them!

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Review
#291220 Review #291220 is a subjective opinion of poster.
1.0
Details
I started using Wen and it seemed to be working okay at first. Then, about a month after using it I noticed little by little my hair started falling out. It kept getting worse and worse. It was especially bad in the shower where I would lose handfuls of hair. People,...
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6 comments
Anonymous
#953533

I see 1000s of complaints of hair loss online from Wen cleansing conditioner, but the FDA said they have just a handful of complaints. For the FDA to be able to do anything, they need lots of complaints!

If you have had hair loss from Wen, please call FDA at 888-723-3366.

They will direct you to your regional office to file your complaint. It's easy!

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Review
#569153 Review #569153 is a subjective opinion of poster.
Cons
  • Hair loss

Contact Wen Customer Service

Mailing Address:
100, N Sepulveda Blvd
El Segundo, CA 90245-4331
USA
Phone:
(888) 414-3565
All Wen Contacts

Wen - Order w/o permission

1.0
Details
Isn't that called FRAUD? The delivery person left it in wrong location on the ground, I didn' Wtf t even know it was there. I live in Washington so guess what- IT RAINED. So now I have an order I didn't make, with a destroyed box I cannot return it in. Beyond pissed Roni Rave Wtf Wtf
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Review
#1618754 Review #1618754 is a subjective opinion of poster.
Pros
  • I like the products
Cons
  • Deceptive business
  • To expensive
Reason of review
Didn't Order/package destroyed
Loss
$38
Preferred solution
Full refund
Tags
  • wenhaircare shampoo rip off