Wen Reviews

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Wen Caused 100% Hair Loss in Child - 2.5 year update
Wen Caused 100% Hair Loss in Child - 2.5 year update
Wen Caused 100% Hair Loss in Child - 2.5 year update
Wen Caused 100% Hair Loss in Child - 2.5 year update
Wen Caused 100% Hair Loss in Child - 2.5 year update
Wen Caused 100% Hair Loss in Child - 2.5 year update
My daughter lost 100% of her hair from Wen 2.5 years ago. We are talking instant hair loss on contact on subsequent usage. 3 times, rinsed into her bath. 1st time hair loss noticed during brushing and combing over the following week, 2nd time was only used from the...
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ID
#1036948 Review #1036948 is a subjective opinion of poster.
Product
Wen Sweet Almond Mint Conditioner
Cons
  • Severe hair loss
Reason of review
Bad quality
Loss
$100000
Most helpful review
New Reviewer
Has anyone tried using this Wen Poduct & what do you think about it? From a black person point of view; I have tried it and it leaves your hair soft but without the balm its very dry and frizy. The styling cream leaves it dry and very hard. So please respond,would like...
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36 comments
#1754714

I have super curly hair that’ll get pretty dry quick if not moisturized properly. I’ve used Wen, the pomegranate line for like 5 years.

It made my hair grow super fast in my opinion, and my hair and curls were so soft. Lots of people of all races were complimenting how nice my curls looked. When I was in college, I played basketball and we didn’t even have time to eat, let alone, do our hair lol. Wen was so easy!

Wash in the shower, then reapply as a leave in , and blow dry or air dry. The gel stuff made my hair frizzy tbh, it wasn’t like, strong enough I guess? Lol. But the conditioner and the six thirteen were great!

The only thing is the way I used it, I’d reapply it like every couple of days and after a week, you’ll kinda start seeing it clump and make white residue. I’m sure any product will do that when you use a lot of it though. But anyway, As far as straightening my hair with Wen, I didn’t get that sleek salon look even with the straightening oil or anything, so I didn’t straighten my hair anymore. But overall, I think it’s wonderful for natural curls!

I wish they would make some type of gel or other moisturizers though for our coarser hair so that we can have that professional look lol. Sorry for the super long comment :(

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ID
#237377 Review #237377 is a subjective opinion of poster.
Location
Washington, District Of Columbia
Product
Wen Hair Care
New Reviewer

Resolved: I want to cancel my Wen products

Update by user Oct 06, 2021

Company fixed the issue and I have been provided with product or service ordered.

Original review posted by user Oct 06, 2021
I just want to cancel theres no reason a rhyme I just dont want anymore I have a lot of the product that I need to use so cancel my Wen products as of today please

User's recommendation: I just want to cancel my product no more.

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Resolved
ID
#2944949 Review #2944949 is a subjective opinion of poster.
Pros
  • Softness of my hair
Loss
$200
Preferred solution
Cancel my product I don’t wanna receive any more please cancel

Bad acne

Gave me the worst acne of my life. I felt and looked like a monster. I liked it as a hair product but not worth it at all

User's recommendation: Not worth it.

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ID
#2391896 Review #2391896 is a subjective opinion of poster.
Location
Olympia, Washington

I need to chage my credit card # and haven't been able to get through

No I was able to get a hold of someone, so were all good.
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ID
#2323478 Review #2323478 is a subjective opinion of poster.
Location
Minneapolis, Minnesota

I need to chage my credit card # and haven't been able to get through

I finally got through, I was having a hard time getting through.
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ID
#2310404 Review #2310404 is a subjective opinion of poster.
Location
Minneapolis, Minnesota

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

No scent to product

Ordered Spring Cherry Blossom Cleaning Conditioner and the Treatment Mist along with the same in Honey Peach. Either one had a substantial scent. I have ordered these in the past and have had no issues. This was purchased on 8/17/2020 and I have e-mailed the company twice,sent a snail mail letter, contacted pissed customer and have recvd. no response. I am not happy. to say the least.
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ID
#2232009 Review #2232009 is a subjective opinion of poster.
Loss
$112
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Little to no scent in product.

I purchased the 32 oz. Spring Cherry Blossom Cleansing Conditioner and the Treatment Mist of the same scent. I also purchased Ithe same in the Honey Peach scent. Either one of these has a significant scent. Hair does not have a scent after using and body has no scent after Treatment Mist. I have purchase both in the past and was happy regarding these issues. Is there something that has changed in your manufacturing of these and what can I do about this? I have not had a response as of this date. .
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ID
#2231992 Review #2231992 is a subjective opinion of poster.
Location
Racine, Wisconsin

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Verified Reviewer
New Reviewer

Site details

Wen. based in California boasts a customer service open until 12am. I called at 10 pm est as well as tried chat t and got a message they were not open. my initial joy that I may fix my problem turned to disappointment that my time was wasted trying to contact them

User's recommendation: When You are able to get thru let them know they are advertizing falsely.

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ID
#2191429 Review #2191429 is a subjective opinion of poster.
Preferred solution
I need to talk to a Rep asap to fix or replace warranted genset

Hair fell out

used frizz product a couple of times and noticed my hair fell out in a hugh spot and small spot. I have went to doctors, medicine co pay, treatments time from work. Rogaine...i want my money reimbursed

User's recommendation: Don't use.

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ID
#2140440 Review #2140440 is a subjective opinion of poster.
Location
Indianapolis, Indiana
New Reviewer
First of all the box that I ordered for overnight delivery did not come overnight delivery it is saying that it will be here next month this is the second box did not come overnight it I am now waiting 3 to 4 weeks for the second box this is ridiculous I can never get...
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ID
#2126837 Review #2126837 is a subjective opinion of poster.
Pros
  • Good products
Cons
  • Order not arriving
Loss
$120
Preferred solution
Deliver product or service ordered

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

QVC Purchase - Unsatisfied

I just puchased a duo of 319, 32oz, and a gallon of bamboo and green tea as I regularly do on June of each year. The manufacturing dates are 1/2016 and 6/2016 and I will be returning them as defective. This was an issue with the gallons last year, having a 3 year manufacturing date, and we were told that the issue would be addressed. Sadly, after using Wen for more than 15 years, I will stop using your products.
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ID
#1995139 Review #1995139 is a subjective opinion of poster.

Canceling order

I have tried numerous times to contact Wen to cancel my order and can not get through to anyone! I get beeps, gurgling, and even a demonic voice. I am not satisfied with the product or package combination being sent to me which is not what I agreed to when I ordered!
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ID
#1814764 Review #1814764 is a subjective opinion of poster.
Product
Wen Shampoo
Preferred solution
Cancel my orders!
New Reviewer

Cancel subscription

I have dial several numbers and automatically hang up...i want to cancel my subscription
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ID
#1716050 Review #1716050 is a subjective opinion of poster.
Location
South Carolina, United States
New Reviewer

I would not recommend it

Used it for 6 months, which is a lot of money, I am 75, have very long hair. I developed a scratch head, my head itched all the time, they were very helpful on line and would send me another aroma, still, I scratched all the time, finally I quit using it, itch head went away. Joined the lawsuit against them, received $50.00. After I had spent hundreds
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ID
#1715175 Review #1715175 is a subjective opinion of poster.
Product
Wen Conditioner
Reason of review
Bad quality
Preferred solution
Full refund

Trying to find out what card is on account may need to change

Customer service was very helpful and courteous...Never had a complaint with the service I've received.Excellent customer service!!
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ID
#1688374 Review #1688374 is a subjective opinion of poster.
Location
Haddon Heights, New Jersey
New Reviewer

Order w/o permission

Isn't that called FRAUD? The delivery person left it in wrong location on the ground, I didn' Wtf t even know it was there. I live in Washington so guess what- IT RAINED. So now I have an order I didn't make, with a destroyed box I cannot return it in. Beyond pissed Roni Rave Wtf Wtf
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ID
#1618754 Review #1618754 is a subjective opinion of poster.
Pros
  • I like the products
Cons
  • Deceptive business
  • To expensive
Reason of review
Didn't Order/package destroyed
Loss
$38
Preferred solution
Full refund

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