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Pissed Consumer Interviews ?

Video interviews are designed to showcase real customer experiences with a variety of companies. They give consumers a chance to tell their side of the story and expand upon their original complaint posted to PissedConsumer.com

My daughter lost 100% of her hair from Wen 2.5 years ago. We are talking instant hair loss on contact on subsequent usage. 3 times, rinsed into her bath. 1st time hair loss noticed during brushing and combing over the following week, 2nd time was only used from the neck down to detangle, last time, instant loss of nearly all remaining hair. She is still dealing with the effects of this product 2.5 years later. She is still missing 1/3 of her hair, and sometimes new growth falls out soon after growing in. She does not have an auto-immune condition. No, we didn't use "too much", we used very little. (they tell you to use far too much product) nor did we leave it in long For those trolls wanting "proof", please see the video link of excerpts from the Senate HELP committee discussing Wen, and my girly. Also including a link to my daughter telling her story and showing her current condition. Hoping to make a shorter one when I have time. Class action settlement is at www.wenclasssettlement.com due in just 8 days from today! Wen has no equal in the number of complaints received, and they routinely lie to customers who call to avoid taking complaints, sometimes even selling them more products! Jeffrey Alan Deane you should be ashamed of yourself, as well as everyone you've hired that lies for you.
Most Helpful
Has anyone tried using this Wen Poduct & what do you think about it? From a black person point of view; I have tried it and it leaves your hair soft but without the balm its very dry and frizy. The styling cream leaves it dry and very hard. So please respond,would like...
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36 comments
Anonymous
#1754714

I have super curly hair that’ll get pretty dry quick if not moisturized properly. I’ve used Wen, the pomegranate line for like 5 years.

It made my hair grow super fast in my opinion, and my hair and curls were so soft. Lots of people of all races were complimenting how nice my curls looked. When I was in college, I played basketball and we didn’t even have time to eat, let alone, do our hair lol. Wen was so easy!

Wash in the shower, then reapply as a leave in , and blow dry or air dry. The gel stuff made my hair frizzy tbh, it wasn’t like, strong enough I guess? Lol. But the conditioner and the six thirteen were great!

The only thing is the way I used it, I’d reapply it like every couple of days and after a week, you’ll kinda start seeing it clump and make white residue. I’m sure any product will do that when you use a lot of it though. But anyway, As far as straightening my hair with Wen, I didn’t get that sleek salon look even with the straightening oil or anything, so I didn’t straighten my hair anymore. But overall, I think it’s wonderful for natural curls!

I wish they would make some type of gel or other moisturizers though for our coarser hair so that we can have that professional look lol. Sorry for the super long comment :(

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Review
#237377 Review #237377 is a subjective opinion of poster.

Wen - Order w/o permission

1.0
Details
Isn't that called FRAUD? The delivery person left it in wrong location on the ground, I didn' Wtf t even know it was there. I live in Washington so guess what- IT RAINED. So now I have an order I didn't make, with a destroyed box I cannot return it in. Beyond pissed Roni Rave Wtf Wtf
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Review
#1618754 Review #1618754 is a subjective opinion of poster.
Pros
  • I like the products
Cons
  • Deceptive business
  • To expensive
Reason of review
Didn't Order/package destroyed
Loss
$38
Preferred solution
Full refund
Tags
  • wenhaircare shampoo rip off

Wen in Charlotte, North Carolina - Wrost experience I've ever had

1.0
Details
The products are good but not worth the money they steal for you Once you are a member they will take money out when ever they want and ever send what they took the money out for And they never send emails I called i dont no how many times to cancelle the membership and i was told i would recive an email but ever have Wen has the wrost costumer serivce and i will never buy or become a member ever again Wtf Wtf
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Review
#1574622 Review #1574622 is a subjective opinion of poster.

Wen - One big scam

1.0
Details
I never signed up to be a member i only wanted to try it first I somehow became a memeber and ive cancelled many times and they keep robbing me of money and thos has been going on for a year now and ive only got two packages twice in a whole year and And they have took hudurds of dollers from my banking account a and i dont no what to do to get them to stop Yes i think im just going to stop hear because im PISSED *** you WEN BEST BELLIEVE SOMETHING IS ABOUT TOO GO DOWN ***
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Review
#1571871 Review #1571871 is a subjective opinion of poster.
Pros
  • Hair falling out
Cons
  • Hair is falling out
  • This experience
  • Deceptive business practices
Reason of review
Problems with payment
Loss
$700
Preferred solution
Full refund
Tags
  • The Bill
  • Hair Care Products And Infomercia

Wen in Bagdad, Arizona - Hair loss

I have used Wen for quite some years, my hair falls out by the handfulls.I never knew why, then I found these complaints, and canceled my subscription. I hope my hair quits falling out.
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Review
#1369665 Review #1369665 is a subjective opinion of poster.
4.0
Details
I used Wen products for years and this is the first time I am hearing about this. I noticed EVERYTIME I washed my hair it was falling out in SEVERAL strands at a time. I thought it might have been because my hair is long and brittle. But the more I had washed it and...
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Review
#1359695 Review #1359695 is a subjective opinion of poster.

Wen in Ottawa, Ontario - Hair falling out

U cannot hear the options at all sounds distorted my hair has fallen out close to half of it from their products very upset
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Review
#1350020 Review #1350020 is a subjective opinion of poster.
Reason of review
Caused harm
Over the last few years, I was losing my hair and thought it was all in my imagination, never realizing that using WEN was the problem. However, upon reading the many complaints about hair loss from so many consumers who have used WEN to wash their hair, I am convinced...
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Review
#1339389 Review #1339389 is a subjective opinion of poster.
Cons
  • Lost hair
  • Lousy product
  • Severe hair loss
Reason of review
Bad quality
Loss
$60
Preferred solution
Let the company propose a solution
Tags
  • Wen Conditioning Shampoo

Wen - It made my hair fall out

Wen - It made my hair fall out
Wen - It made my hair fall out
Wen - It made my hair fall out
Wen - It made my hair fall out
Wen - It made my hair fall out
Wen - It made my hair fall out
Wen - It made my hair fall out
Used it 4 times and stopped it as soon as I noticed my hair was falling out. Thanks for ruining my hair I’ve worked so hard on for years. Now I hav to change my color and pray some of it will stay in my damn scalp... and hopefully grow back. You guys are seriously messed up people.
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Review
#1315768 Review #1315768 is a subjective opinion of poster.
Guthy-Renker. Wow. Kevin Trudeau. Secrets "they" dont want you to know about. Who is "they"? And my pillow. Don Lapre's world's greatest greatest vitamin. Never wished anything bad to any of those greedy folks, but Lapre took me for over a grand, and karma apparently...
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1 comment
Anonymous
#1518383

Sorry for the rant. Just lost my ma and i guess needrd a vent.

Wen didnt work, hair did fall out. Then these other products that are rip offs just came to the fore.

Better to write it down and forget about it than to take it out physically on my brothers or sisters. Thanks for your time.

Review
#1302941 Review #1302941 is a subjective opinion of poster.
Reason of review
Poor customer service

Contact Wen Customer Service

Mailing Address:
100, N Sepulveda Blvd
El Segundo, CA 90245-4331
USA
Phone:
(888) 414-3565
All Wen Contacts

Wen - Spindle sander question

I don't want the spindle drum to go up and down is there a wire I could disconnect or something I can do to adjust this machine to only spin
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Review
#1280115 Review #1280115 is a subjective opinion of poster.