Wen claims it takes 4-6 weeks to process returns. I still have to pay even if I have proof of receipt at their warehouse.
Now I have to deal with them again to be sure I'll get my $59.99 back. The product did not work on my new after-chemotherapy hair. I found something that would and totally forgot about this commitment that was pushed out 6 months. Now I'll have to wait 4-6 weeks to see my 29.99 back in my account (I suck up the $7.99 shipping).
I have to pay to ship back, get a receipt of delivery, and now have to wait -- during which time they will hit be with another $37.94 because it will ship before I get my first $29.99 back. If they are so wonderful and change people's lives with their product, why do they have to use my money for a long time to make ends meet?
NO MORE MEMBERSHIP COMMITMENTS ON LINE AGAIN. NEVER!