This is a VERY deceiving and predatory corporation. A customer should be able to buy a product without having to enroll in a monthly supply.. if we want a monthly supply, we should have the option to click another button that allows it.
I hated this product. Left my hair limp and dull and seemed to never wash out. I'm very upset because I thought I was rid of the product when I gave it away but no, I get another charge and a shipment that was sent BEFORE they deducted $46.60 from my account so there was no time for me to be able to call them and cancel it. I tried, but they said "sorry, it has already shipped and there is no way for us to stop it. Because I did call immediately the same morning it posted to my account.
Then I'm told by their Customer Service rep that I have to wait for the package, then it will take another 4-6 weeks to process the refund once they receive the package, minus the shipping costs.. AND I get ANOTHER email stating that I am going to get another bill from them for a balance on the account since I canceled.
So now, I have to wait for a package I don't want, pay money to return it and then wait to receive my refund 4-6 weeks AFTER they receive the package… meaning I would have to pay to send it back (Customer service rep said I had to ship it back and keep the receipt for proof), then I would still get "shipping" deducted from that same refund and a balance deducted because I don't want the 90 day supply (several inconsiderate emails sent to me) ..
I call that predatory.. and ultimately deceiving to unsuspecting customers. Wen should be ashamed of such terrible business practices. And the product was gross.. hated it.. after one week gave it away..
Product or Service Mentioned: Wen Shampoo.
Monetary Loss: $46.