Wen - Order not here yet. Refund not matching account t. Overcharged. Customer service girl said I was emotionally abusing her.
First of all the box that I ordered for overnight delivery did not come overnight delivery it is saying that it will be here next month this is the second box did not come overnight it I am now waiting 3 to 4 weeks for the second box this is ridiculous I can never get the right order or my things on time the girl I spoke to a customer service did not know what she was talking about did not know its FedEx smart post was I could not explain to me why it was taking so long for the mail to come in she did not place a new order nor does she let me know where my refund was for the box that got previously returned she said that she refunded me $111 from account only shows $25 as I was speaking to her she over talk me and said That I was emotionally abusing her I tried to explain to her that this is business and she said that she had to go she hung up the phone on me I also did not receive the refund of $111 and was placed on hold with the second customer service for about 20 minutes I got so upset and hung up the phone I am sitting here pissed with horrible customer service two boxes that have not been received in the past three weeks and a refund that theyre claiming that they gave me and Im reflecting my bank statement it does not match when I explained that I could email them a copy she over talk me and said I was emotionally abusing her I got no help and I am very pissed Ive been a customerSince 2017
User's recommendation: Hopefully we get knowledged reps.
Monetary Loss: $120.
Preferred solution: Deliver product or service ordered.
Wen Pros: Good products.
Wen Cons: Order not arriving.
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