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Wen in Ottawa, Ontario - Hair falling out

U cannot hear the options at all sounds distorted my hair has fallen out close to half of it from their products very upset
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Review
#1350020 Review #1350020 is a subjective opinion of poster.
Reason of review
Caused harm
I could not use this shampoo with almond mint because it was burning my scalp so much that it was sizzling even after my hair was dry. I don't put anything else in my long hair other than my shampoo and the matching conditioner. After using Wen products I was losing my...
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1 comment
GuthyRenkerHelp
#1139684

Our team is here to help. We take our customers’ experiences with our products very seriously and our Corporate Escalation Team would like to learn more.

Please contact the team here: http://www.wen.com/lp/cet with the information provided to us in your post so that they can assist.

Review
#822953 Review #822953 is a subjective opinion of poster.
Reason of review
Bad quality
1.0
Details
I purchased this product for my son as a Christmas gift. He is very particular about his hair. I wish I had known about the potential side effects of this product and I would love to know why it is being sold in Canada when tow of the ingredients are on the no no list...
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1 comment
Anonymous
#1113240

Well, Wen has not responded to me even when I phoned them directly. I was put on hold the first time I called and no one came back on the line.

The second time I called, I was put on hold and hung up on, third time the same thing.

However after writing to showcase, I did get a call from their district manager and he authorized a full refund, which was great. After I returned the left over product, received my refund; guess what the used product I returned was back on the shelf at a discounted price....same box that I returned it in too.

Review
#772849 Review #772849 is a subjective opinion of poster.
Cons
  • Hair fail out
  • No warning labels
  • Did not work as promised
Reason of review
Damaged or defective
Loss
$75
Preferred solution
Let the company propose a solution
Tags
  • Wen Causing Hair Loss

Wen Hair Care Review

I live in Toronto Ontario i bought this product @ the Showcase As Seen On TV store My hair is limp & lifeless & I was Hoping it would help. It didn't & im very disappointed Wish I could get my money back
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Review
#763107 Review #763107 is a subjective opinion of poster.
Reason of review
Bad quality

Wen Cleansing Conditioner Review

1.3
Details
Makes your hair fall out in clumps. Do not use!
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Review
#752445 Review #752445 is a subjective opinion of poster.
Reason of review
Bad quality
Send the boxes back. and be sure to get a tracking number from the post office or courier. Then call their customer service: 1-800-728-1103 and patiently listen thru the voice stuff and say "billing question" when prompted. Be sure to have your records (Wen and charge...
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Review
#729090 Review #729090 is a subjective opinion of poster.
Reason of review
Problems with payment

Wen in Brockville, Ontario - Rip off

My sister used it. my friend used it. We all stopped using it after a few treatments. Just BS. I have asked about it to all my friends, after I spent my money, and they had the same experience. Nothing magical bout it. I am just angry I fell for it. I simply stopped using it and gave it to my friend who wanted to try it. Big surprise! She said the same: BS! We al want to have nice hair and people like the ones marketing this average product promise extraordinary results, but they are just trying to get your money. Even to write a review you find the same BS. I hope someone is able to read this one and not waste your money.
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2 comments
Anonymous
#1009014

New to Wen I have read & looked through many,many complaints about this product.my very close friend just received her Wen product a price of $19.95 +free shipping. A one-time free gift travel kit.every comment is negative out of 25 there was only 2 that liked it.now my thoughts are I don't want my friend going through the Hassel all of you had.she received the almond mint &I had planed obon ordering something different so we ccould switch out beings t similarly hair type,When I do i will use a pre-pay card.point being all of you should report this to BBB / FDA like a customer suggested. I don't want my friend or myself to go through what I just read from complaints something's going on with that many ppl having hair loss .Do Something About It.I Certainly Will.

GuthyRenkerHelp
#1007922

Hello – We are here to help. WEN offers a 60-day money back guarantee (less shipping & handling) so you can try the products and if for some reason you're unsatisfied, return the products for a refund.

Please contact us here: http://www.wen.com/lp/cet so that our Corporate Escalation Team can learn more about your experience and offer further assistance.

Thank you. –WEN Customer Care

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Review
#665434 Review #665434 is a subjective opinion of poster.
Reason of review
Bad quality

Wen Hair Care Product Review

I bought the Wen Hair Care System I liken this product, the cleanser to the tube of conditioning creme that you can purchase at a drugstore. Cleanser smells like herbals on blast. After a couple of uses,my hair was limper than before I used it. Went back to a salon based shampoo. I now use Wen to shave my legs with. My legs feel great afterwards.
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Review
#664393 Review #664393 is a subjective opinion of poster.
Reason of review
Bad quality

Wen in Toronto, Ontario - SCAMMED

I ordered a sampler kit from WEN last year under the assumption that it was a one-time order. However, it was unknown to myself that it was actually a subscription service I was signing up for at an outrageous around $50/month for a package that came every three months. I sent this email to the company right away: Hi, My customer account number is 46-221-494811375 and it was not specified anywhere upon ordering my wen trial kit that I was signing onto a subscription. I am willing to pay for the kit I received to avoid hassle but would like to cancel any additional replenishment orders ASAP. Thanks But this email was ignored. I have called the company various times, only to be met with either extremely long wait times or no answer at all. After research online, it came to my attention that various other clients have had the same difficulties cancelling the subscription service with WEN also.
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4 comments
Anonymous
#1029882

The problem is GuthyRenker! I never order any product from an infomercial if it's from (informercial says trusted GunthyRenker..that's just laughable) them.

I also learned this the hard way.

You can order Wen from QVC & get a much better deal (especially if you order at an event price/or today's special value) & also get it on auto-delivery/or a one-time shipment & cancel at anytime or return for full refund in 30 days.

The quantity is much larger, cheaper, & more of a selection & not just the universal almond mint scent on the infomercial.

Anonymous
#1012236

Thank you and to all the other mishaps that I just read about, I also waste a lot of Money on these gimmicks. I wish their was some law to protect buyers from false advertising. My doctor always said grow old naturally, eat right, exercise, get plenty of rest and drink plenty of water.

GuthyRenkerHelp
#1005471

Hello- Our team is here to assist. If you purchased online, the information in your shopping cart details the terms of the auto-ship program in effect unless you call to cancel.

If you ordered by phone, the customer service agent who took your order would have reviewed the terms with you. This information is also included in your shipments. Please contact our Corporate Escalation Team here: http://www.wen.com/lp/cet so that we be of direct assistance.

Thank you. –WEN Customer Care

GuthyRenkerHelp
#1004710

Hello- Our team is here to assist. If you purchased online, the information in your shopping cart details the terms of the auto-ship program in effect unless you call to cancel.

If you ordered by phone, the customer service agent who took your order would have reviewed the terms with you. This information is also included in your shipments. Please contact our Corporate Escalation Team here: http://www.wen.com/lp/cet so that we be of direct assistance.

Thank you.

–WEN Customer Care

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Review
#661734 Review #661734 is a subjective opinion of poster.
Reason of review
Problems with payment

Contact Wen Customer Service

Mailing Address:
100, N Sepulveda Blvd
El Segundo, CA 90245-4331
USA
Phone:
(888) 414-3565
All Wen Contacts

Wen in Brantford, Ontario - I got ripped off

they faulse advertize there product ,saying you only have to pay $29.00 thats BS i got billed like 3 times for what,you tell me ,im not a happy person with your product,i am going to post your product online to show everyone that is a rip off,and further more i want my money back you product isnt worth what you charge, my name is margaret newton,check your files and see what you charged me then do something about it im in Brantford on,canada,you have me on your files,not a happy customer with the producted,so please get back to me about this matter,or i just dont think i should have been charged 3 times for the same dam stuff
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2 comments
GuthyRenkerHelp
#981632

Hello, Please fill out this contact form: http://www.wen.com/lp/cet so the Corporate Customer Service Escalation Team can offer you direct assistance. Thank you.

GuthyRenkerHelp
#981113

Hello, Please contact our Corporate Escalation Team here: http://www.wen.com/lp/cet with the details you provided above so that we can learn more and assist. Thank you.

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Review
#631833 Review #631833 is a subjective opinion of poster.
Cons
  • Any of it
Reason of review
Problems with payment
Loss
$300
Preferred solution
Full refund