I too have had problems with WEN. My sister liked the hair care and so I ordered.
It has not helped my hair. I was wondering about my excessive hair loss and now I wonder more after reading reviews. IS WEN to plan. Also, it is too expensive and being charged excessively for a refill.
I have tried to cancel and will keep trying. I would like my money back, but don't hold much hope for that after reading the reviews on line.
It sounded like a good idea, but from now on I am sticking to the shampoo I can trust. That is NOT WEN.
Review about: Wen Shampoo.
Reason of review: Poor customer service.
Monetary Loss: $161.
Preferred solution: Full refund.