I saw the infomercial, I read the reviews, I ordered it with high hopes. I'm not to saying it isn't a great product for some, even many, but WEN products are definitely NOT universal to all hair types, as they say.
Both my daughter and I have long, straight hair that is very fine and thinner than we'd wish. It shows oil at the roots very quickly and has to be washed every day, though sometimes a dry shampoo can coax it into 36 hours if the weather is not too hot.
I am 56 years old and take very good care of my hair---it is regularly trimmed and colored professionally, and I use salon products to keep it healthy. I was not afraid of the WEN prices, I'm used to spending money to keep my hair looking decent.
When my daughter and I use the shampoo and conditioner, our hair looks dirtier AFTER washing than before. My bangs looked so GREASY that I could not go out without washing them again with "real" shampoo.
We both tried using more, less, using shampoo only or conditioner only---nothing we tried made our hair look clean enough to leave home in. It also left a residue somewhat like BRILLCREAM that was totally disgusting.
We gave our shampoo away to someone with thick, curly hair---and she loves it.
It stands to reason that products that would tame and condition thick hair, coarse hair, even African American hair that has been chemically processed---would probably not work on straight, fine hair the consistency of Barbie's.
I'm sure this is a good product for many---it would not be so popular and widely used if this were not true to some degree.
I just wish they'd stop lying. It's NOT for everyone ; products that are too good to be true are generally that---TOO GOOD TO BE TRUE...
Product or Service Mentioned: Wen Conditioner.