Customer service
1 comment

I ordered Wen a few months ago, just the original one month price- I then received a bill for triple the price of what I had ordered and verified it with the rep. I asked the supervisor to review my call, as they are all supposed to be recorded, and she said she conveniently "could not find it".

I sent a letter to the corporate office about their customer service reps defrauding the customers. This product isn't any better than other shampoos- just more expensive!!

Don't be taken in! They are obviously trained to get a commission if they can get the customer to order more, and the money is just going into the pockets of their corporate management- a terrible product and terrible way to do business!!!!

Reason of review: Poor customer service.

Monetary Loss: $79.

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You need to file an online complaint with the BBB (Better Business Bureau), they will get you a full refund back from this company who has been scamming honest customers like yourself for years

good luck

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