Ok, 1st let me say I've worked in a call center for more than 5 years and i know its stressful, BUT DANG! Talk about not receiving customer at all.
First time, I called I spoke to a lady name Ann, who rushed me off the phone, interrupted me why I answered her questions (as in before I can answer my address she started to ask another question)! RUDE.Anyways I cancelled but not feeling settled with her saying it was cancelled. I called back after an hour, spoke to Raffi (raf-fee) although apologetic, his tone on the phone was like "lady I don't give a F!@K, what you are saying".
So, this just reassured me to cancel the membership and will be following up to ensure its cancelled. If by chance I have to call back I will be asking to speak to a supervisor/manager/team leader/management.
I hope the maker knows how he is getting represented…but he probably doesn't care.
Reason of review: Poor customer service.
Monetary Loss: $119.
Preferred solution: Let the company propose a solution.
I didn't like: Call center customer service.