Greer, South Carolina
Not resolved
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Turnaround Time

I signed up for WEN. I received two shipments, both of them wrong.

I spent hours on the phone (mostly on hold)talking to WEN agents who promised to correct the problem etc. It took 3 months and multiple calls to correct the first shipment. When the second incorrect shipment arrived I cancelled. They need to stop the infomercials and put some money into supporting their current customers.

I spent a lot of time frustrated, on the phone and having to make trips to the post office to return items I didn't even order.

Product or Service Mentioned: Wen Hair Care.

Reason of review: Poor customer service.

Preferred solution: Let the company propose a solution.

Do You Have Something To Say ?
Write a review


You will be automatically registered on our site. Username and password will be sent to you via email.
Post Comment