Greer, South Carolina
Not resolved
1.4
Details
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Reliability
Staff
Turnaround Time
Website
0 comments

I signed up for WEN. I received two shipments, both of them wrong.

I spent hours on the phone (mostly on hold)talking to WEN agents who promised to correct the problem etc. It took 3 months and multiple calls to correct the first shipment. When the second incorrect shipment arrived I cancelled. They need to stop the infomercials and put some money into supporting their current customers.

I spent a lot of time frustrated, on the phone and having to make trips to the post office to return items I didn't even order.

Product or Service Mentioned: Wen Hair Care.

Reason of review: Poor customer service.

Preferred solution: Let the company propose a solution.

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