I signed up for WEN. I received two shipments, both of them wrong.
I spent hours on the phone (mostly on hold)talking to WEN agents who promised to correct the problem etc. It took 3 months and multiple calls to correct the first shipment. When the second incorrect shipment arrived I cancelled. They need to stop the infomercials and put some money into supporting their current customers.
I spent a lot of time frustrated, on the phone and having to make trips to the post office to return items I didn't even order.
Product or Service Mentioned: Wen Hair Care.
Reason of review: Poor customer service.
Preferred solution: Let the company propose a solution.