I purchased the Wen product and enjoyed how soft my hair felt. After a couple of uses I started noticing some hair loss in the shower.
This was unusual for me to loss hair so I started paying careful attention. As weeks passed the hair loss increased. At this point, I was growing concern about my health and did not think it could be the new hair cleanser I was fond of. Before the next shipment of Wen was to be sent out, I had called to cancel because I still had more than 2 bottles left.
The Wen rep questioned me as to the reason why. I explained that I had plenty left and was using less than the recommended amount. I shared with her how much I loved how soft my hair felt but I started losing hair. She questioned me if I had seek medical attention because of the hair loss.
She immediately canceled my order & offered full reimbursed. This is when I realized something was wrong with this product. I stopped using the product and disposed of the remaining products I had left. But month passed by and I continued to loss hair.
I was distressed because my beautiful long hair had thinned out. I was self conscious that my scalp was noticeable, I decided to cut my long hair short, back to what I had told myself I would never do again.
I started taking vitamins and using natural ingredients to help my hair growth. I am still working on growing my hair and hoping that it grow back to what it was before Wen came into my life.
Product or Service Mentioned: Wen Hair Care.
Reason of review: Poor customer service.